Accessibility Statement

Help me Fix Accessibility Statement

Help me Fix is committed to ensuring our platform is accessible to everyone, including individuals with disabilities. We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.2 at the AA level, ensuring that our software is usable, inclusive, and responsive to the diverse needs of all users. This accessibility statement outlines the steps we take to achieve this commitment and the specific features designed to support accessibility.

Accessibility Features of Help me Fix

1. Multi-Platform Compatibility

• Help me Fix is accessible across mobile, desktop, and cloud-based environments, providing a consistent, accessible experience regardless of device. This ensures users can connect and interact with our platform seamlessly from any device with an internet connection.

2. Live Captioning for Video Interactions

• We provide instant captioning in video interactions for users who are deaf or hard of hearing. This feature enables users to access spoken content in real-time text form, enhancing inclusivity during video sessions and providing a fully accessible communication experience.

3. Instant Audio Translation

• For multilingual support, Help me Fix includes instant audio translation, allowing users who speak different languages to communicate effortlessly. This feature breaks down language barriers and supports effective, accessible interactions for diverse user groups.

4. Keyboard Navigation and Screen Reader Compatibility

• Our platform is fully operable via keyboard navigation, ensuring that users who cannot use a mouse can interact with all features smoothly. Additionally, Help me Fix is designed to be compatible with screen readers, allowing visually impaired users to access essential information, controls, and navigation within the app.

5. Clear and Consistent Interface

• Help me Fix follows a user-centred design approach, ensuring our interface is clear, consistent, and easy to understand. We use straightforward language, well-labelled elements, and intuitive navigation paths, creating an experience that is accessible to users with cognitive or learning disabilities.

6. Text Alternatives for Non-Text Content

• Images, icons, and other non-text elements are accompanied by alternative text descriptions to ensure they are accessible to screen readers. This allows users with visual impairments to understand and engage with visual content on our platform.

7. Adjustable Text and Colour Contrast

• Help me Fix is designed to support users with visual impairments by providing adequate colour contrast, ensuring readability for all text. Users can also adjust text sizes within their operating systems or devices to ensure optimal readability.

Ongoing Accessibility Efforts

Accessibility is an ongoing commitment for Help me Fix. We regularly review and improve our platform’s accessibility features to align with updates in WCAG standards and user feedback. Our team conducts accessibility testing to ensure our platform’s compatibility with various assistive technologies and to identify areas for improvement. We are dedicated to continual enhancement and ensuring that Help me Fix meets the needs of all users.

Feedback and Contact

If you experience any accessibility issues or have feedback on how we can improve our platform’s accessibility, please contact us. We value your insights and are committed to making necessary adjustments to enhance accessibility.

Contact Information
Email: info@helpmefix.io
Phone: +44 330 330 9523
Website: www.helpmefix.io