City Plumbing Partners with Help me Fix to Revolutionise Diagnostics and Repairs

City Plumbing, a leader in plumbing and heating supplies and owner of the FaultFinder boiler diagnostics platform, has announced a significant partnership with property-tech innovator Help me Fix. This collaboration is set to transform property diagnostics and repairs across the UK's housing sector, extending far beyond plumbing and heating to cover 20 trade categories, including damp and mould, carpentry, electrical, and plumbing.

Help me Fix is a cutting-edge property-maintenance platform that combines advanced AI diagnostics through its Repairs Agent, Aidenn, instant video triage calls, and a network of vetted trade engineers, available 24/7. Aidenn provides detailed fault identification, troubleshooting advice, sourcing guidance through conversational interactions, enabling residents and internal housing teams to swiftly manage repairs remotely, or ensure engineers are dispatched with the correct parts first time.

City Plumbing’s FaultFinder database, featuring diagnostic data for over 13,000 gas, electric, and oil boilers and recommendations for over 7,000 replacement parts, is now fully integrated into Aidenn. This allows Aidenn to deliver precise, professional-grade boiler diagnostics directly during tenant interactions with Aidenn Assist, and in the Contact Centre for agents using Ask Aidenn. Fault Finder is now also available in Help me Fix's video platform allowing for AI-enabled video triage for Agents and Planners.

Roz Kane, Managing Director for the Spares division at City Plumbing, stated: “Integrating FaultFinder with Help me Fix’s innovative technology means housing providers and contractors now have immediate, expert-level diagnostics at their fingertips, significantly enhancing first-time fix rates and reducing costly repeat visits.”

Ettan Bazil, CEO of Help me Fix, emphasised the transformative impact: “Our collaboration with City Plumbing empowers housing providers, contractors, and insurers with an unprecedented level of diagnostic accuracy and parts transparency, streamlining repairs across numerous trades and significantly reducing unnecessary site visits. This partnership fundamentally elevates service standards while driving down costs and environmental impact.”

The combined solution enables rapid and accurate fault diagnosis through Aidenn’s conversational interface, supported by video triage calls with trade experts and the availability of vetted on-call engineers. Users receive detailed fault identification, precise part numbers, sourcing guidance, and direct ordering links to City Plumbing’s extensive network of over 360 branches nationwide, ensuring minimal downtime and maximum efficiency across property repairs.

This strategic collaboration between City Plumbing and Help me Fix demonstrates a shared commitment to innovation, efficiency, and sustainability in property maintenance, significantly benefiting the UK's housing, contractor, and insurance sectors.

The integrated diagnostic solution is now available to housing providers, contractors, and insurers across the UK, promising to set a new benchmark for remote property maintenance and repairs.