Help me Fix: The Smart Repairs Solution for Social Housing

Transforming Repairs & Maintenance with AI & Video Triage

Managing repairs in the social housing sector often brings significant challenges; from high demand and limited budgets to the need for quick resolutions. Help me Fix offers a revolutionary approach to repairs management, blending AI diagnostics with real-time video triage to improve efficiency, cut costs, and enhance resident satisfaction.

A Three-Step Approach for Smarter Repairs

1. AI Diagnostics – Immediate, Accurate Support

Our AI-powered repairs assistant, Aidenn, provides first-line support to help residents self-solve straightforward issues before escalating to a contractor:

✅ Instant issue identification (e.g. boiler pressure drops, heating resets, tripped electrics)

✅ Photo analysis for more precise diagnostics

✅ Helpful videos and easy-to-follow step-by-step guides

✅ Escalation to live support when required

2. Video Triage – Expert Guidance Without the Wait

If additional help is needed, residents can connect directly with a remote engineer via real-time video:

🎥 Instant video calls with no downloads or logins

🛠 Expert advice to diagnose and resolve issues remotely

💬 On-screen annotations plus AI-powered translation for clarity

📷 Photo and file sharing for precise fault identification

3. Automated Workflows – Smarter Repair Management

Once the issue is confirmed, detailed job reports are automatically generated to help prioritise repairs and dispatch contractors only when absolutely necessary:

📂 PDF reports with images and analysis—ideal for compliance and follow-ups

🔗 Seamless integration with housing management systems and CRMs

📅 Automated workflows for contractor visits only when needed

Why Social Housing Providers Love Help me Fix

Reduce Costs & Improve Efficiency

💰 30% reduction in repairs spending by avoiding unnecessary call-outs

🚪 Up to 85% of emergency reports are downgraded after triage

📉 Fewer contractor visits, saving both labour and fuel costs

Improve Resident Satisfaction & Engagement

🌟 4.6/5 average resident satisfaction rating

📞 Instant access to repairs support, reducing stress and delays

⏳ Faster response times, preventing problems from escalating

Reduce Carbon Footprint & Promote Sustainability

🚛 40% fewer van trips leading to lower emissions

💡 More sustainable property maintenance with digital-first repairs

🌱 Supports decarbonisation efforts across the housing sector

The Help me Fix Ecosystem – Built for Social Housing

Aidenn – AI Repairs Assistant

Aidenn is our first-line diagnostic tool, reducing unnecessary site visits:

🔍 Instant troubleshooting for minor faults

📸 Photo analysis and guided self-service fixes

📹 Helpful video tutorials and troubleshooting guides

🚀 Escalates to video triage if additional support is needed

Remote Engineer Video Triage – Expert Support Anytime

Video Triage lets residents connect with vetted engineers for real-time assistance:

✅ Smart trade routing ensures the right engineer joins

✅ Screen annotations, translations, and efficient reporting

✅ Emergency de-escalation that prevents unnecessary emergency call-outs

Contact Hub – The Housing Team’s Command Centre

Hub for Housing Management

Developed for housing associations and local authorities, Contact Hub provides in-depth oversight, reporting and automation:

🏠 Manage properties, repairs and residents all in one place

📞 Generate instant links for resident repair calls

📊 Access analytics to track repair trends

📲 Seamless API integrations with existing housing management software

"Housing providers face increasing pressure to deliver better, faster repairs services," says Ettan Bazil, Founder & CEO of Help me Fix. "Our AI-driven triage ensures residents receive the support they need while helping organisations reduce costs and maintain a more sustainable operation."

Real-World Results

Several leading social housing providers have already adopted Help me Fix, demonstrating significant cost savings, improved repair times, and measurable reductions in carbon emissions. These success stories underline the platform’s potential to enhance housing services on a larger scale.

Why Housing Associations Are Switching to Help me Fix

✅ Reduced contractor visits, saving money and improving efficiency;

✅ Improved first-time fix rates, swiftly resolving issues;

✅ Higher resident satisfaction, thanks to instant support;

✅ Lower environmental impact, due to fewer vehicle trips;

✅ Compliance with housing regulations through detailed, automated reports.