6906.8 kg
£430,503
68.1%
84.0%
Improve remote issue resolution, reduce environmental impact, and cut costs
Resolution Rate
85% positive triage
Satisfaction Score
4.6/5
Carbon Savings
6488 kg
Cost Savings
£380,000
Enhance customer experience while reducing costs for landlords and unnecessary call-outs
Resolution Rate
80% positive triage
Carbon Savings
145 kg
Cost Savings
£7,608
Test video triage for reactive repairs and improve sustainability
Resolution Rate
28% positive triage
Carbon Savings
47.2 kg
Cost Savings
£4,425
Reduce out-of-hours call-outs and associated costs
Resolution Rate
74.7% positive triage
Carbon Savings
153 kg
Cost Savings
£31,170
Use video triage to improve repair processes for 13,500 homes
Resolution Rate
73% positive triage
Satisfaction Score
4.47/5
Carbon Savings
73.6 kg
Cost Savings
£7,300
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