Help me Fix logo

Video software for trades businesses

Increase first time fix rates, reduce physical visits and improve service through the use of AI, video triage and follow on workflows

With Help me Fix, construction and trades professionals can seamlessly manage repair issues, ensuring quality service delivery with reduced downtime and costs.

Increase First Time Fix Rates
Reduce Multiple Visits
Solve Repairs with AI
Re-imagine Out of Hours Cover
5 Five Stars
“We’ve been utilising Help me Fix at Premier Heating Solutions to support our care plans and provide a best-in-class customer experience. Implementing this service has removed a significant amount of pressure from our team and has even allowed us to remove our 24-hour callout rota. I would highly recommend Help me Fix to anyone who is looking to take their business to the next level.”
Philip Mulvenna

Philip Mulvenna

Premier Heating Solutions

Help me Fix allows contractors to reduce unecessary visits by solving simple repairs remotely using AI and increase first time fix rates by utilising video triage. Drive down costs and offer a best-in-class service to your clients. All under your own brand.
Trades businesses

Use Contact Hub to manage properties, set up workflows and reach out to residents over video. Get initial oversight on repairs and prepare jobs for first time fix.

Contact Hub screen

Install Aidenn on your website, or send AI links from Contact Hub and use it to pre-triage repairs, solve simple issues and route your customers to you or your engineers in seconds. Add value to care plans by offering remote resolution for simple repairs and reduce the delivery cost of repeat visits on fixed price contracts.

Aidenn shows videos
Offer a remote out of hours service to your clients and link Help me Fix to your job management software to keep everything connected. Use workflows to instruct your Engineers in an emergency attendance situation.
Video Triage and Follow on Workflows
Help me Fix are working with or in the pilot phase with Tier 1 Contractors and Trades Businesses alike.
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“We were initially dubious about the possibility of remote diagnostics, but the pilot has been proven to be effective, has generated positive feedback and has helped us to hit our KPIs”
Sabine Hosking, Customer Performance Manager, Morgan Sindall Property Services
Launch a 3 Stage Diagnostic and Triage System that Outshines your Competition.

Contact Hub

Social Housing Repairs Department

Aidenn

Aidenn chat

Help me Fix Engineer

Connect Your Customers to the Right Engineer
Find out how Morgan Sindall Plc. increased their first time fix rate by 12% in one month using Help me Fix.
We Integrate with most Job Management Software and 3000+ Apps Via Zapier. Integrate Help me Fix with your software stack for smooth data transfer.
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