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12 minsHousing & Technology
Help me Fix: The Smart Repairs Solution for Social Housing
How AI diagnostics, video triage and automated workflows are revolutionising repairs in social housing
The Complete Repairs Diagnostic and Triage Solution
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it's ideal for a range of industries looking to optimise repair workflows and improve operational efficiency.
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What is Help me Fix?
AI Diagnostics
Resident-facing and Internal AI Agent to solve repairs and prepare for first-time fix
Video
Connect with residents over video with in-app AI to assist with diagnostics and triage
Workflows
Trigger workflows from triage reports to automate follow-on visits, send SMS and email or route information to external APIs
Engineers
Access to a vetted and trusted remote engineer network to fill the gaps in your technical workforce
Our Three-Stage Support Process
First Stage
AI Diagnostics
Smart AI-powered system diagnoses issues and provides automated solutions
- AI first-stage triage
- 200 languages
- Property and weather information
- User manuals, videos and computer vision
- White-label and download-free
Second Stage
Video Triage
Real-time video diagnostics with expert guidance and support
- Pick up times of 30 seconds
- White-label app and call environment
- Instant translation and captions
- In-call AI for assisted diagnostics
- Draw on screen, image capture and more
Final Stage
Workflows
Route information and reports for follow on dispatch
- Rule-based workflows for follow-on dispatch
- PDF reporting with part recommendations
- Webhooks and Open API
- Easily integrated with other systems
- After call-chat and reconnection
We help you to fix it the first time every time
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Units Served
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Organisations Onboarded
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Emergencies De-escalated
Remote Support When You Need It Most
The way that repairs are carried out is in desperate need of overhaul. The traditional model of sending a contractor in a van to every repair is outdated, pollutes the environment and encourages wastage at every level.
Help me Fix is a specialised repairs diagnostic and triage software platform designed to reduce costs and improve service by providing best-in-class AI and video triage solutions, coupled with an experienced remote engineer network.
Find out how Pobl Group Resolved 37% of Heating Repairs Without Attendance
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Units Served
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Organisations Onboarded
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Less Carbon Footprint
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Less Spend on Repairs
Built for Property Repairs
Help me Fix works for any company that deals with property repairs on a daily basis.
Whether you are a letting agent looking to reduce property maintenance admin or solve out of hours repairs, a housing provider seeking to improve first time fix rates, or a contractor looking for a way to reduce call-outs for service contracts, Help me Fix can help.
Our 2 stage diagnostic and triage solution solves repairs without attendance, reduces emergency dispatches and increases first-time fix rates through the use of AI, video and remote engineers. Best of all, you can use our platform as software-only, or as a software + people solution depending on your needs.
Letting Agents
Reduce property maintenance admin and solve out of hours repairs
Learn more
Housing Providers
Improve first time fix rates and tenant satisfaction
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Contractors
Reduce call-outs for service contracts and improve efficiency
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Insurance
Reduce costs and complaints with a secure audit trail
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"That is amazing, I have just done a test and it has blown my mind!"
The Help me Fix Ecosystem
Experience the power of Aidenn and Video Triage with Network Engineers
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