The AI Agent for Repairs For Residents and Repairs Managers
Aidenn is the future of repairs management. Solve repairs without attendance and pre-triage more complicated ones.
Aidenn is an AI powered repairs assistant that can resolve simple issues, find helpful resources and file job reports, just as a real engineer would do at the property.
Resident-Facing and Internal AI
Connect your Residents, Support Agents and Technicians with AI created exclusively for Repairs
AI for Repairs & Maintenance
Our AI assistants are pre-trained on property repairs and maintenance problems, meaning they can deliver immediate support to residents.
Video Guidance
Access to helpful educational videos to guide residents through simple DIY repairs and maintenance tasks.
User Manuals
Quickly retrieve user manuals for appliances and heating controls with direct PDF links into the conversation.
Part Finder
Locate parts from national suppliers with direct purchase links for resident-facing repairs or internal tools.
Video Triage
Aidenn can escalate issues to video triage and provide a progress report to the remote engineer on handover.
See What Our Customers Are Saying
"We are new to Aidenn, but can see how using the AI tool alongside Fixflo will be helpful to our Property Managers. Aidenn is collecting the additional information that we previously obtained by communicating back and forth with a tenant (over hours, sometimes days where our tenants are working or unavailable to answer us) so the first benefit we can see is time saving. We hope we will be able to resolve tenant maintenance issues quicker by continuing with Aidenn. We still have a lot to learn to streamline the work flows and get the full benefits, however the team behind the scenes at Aidenn are always there to answer our questions which will help us to do this."
CJ Hole
Computer Vision
Aidenn is able to analyse images and extract small details that might indicate a fault. Aidenn is also able to analyse video footage and identify faults captured in the stream.
Customisation
Aidenn can give customised advice and call skills based on your organisation's SOPs. You can customise welcome messages, instructions and branding to truly make Aidenn a part of your organisation.
Property and Weather Information
Aidenn instantly knows relevant information about a property and its surrounding environment such as age, construction material, type of property, number of occupants, EPC data and even the weather at the time of reporting, helping it to accurately diagnose and pre-triage repairs.
Useful Resources
Make Aidenn truly part of your organisation by training it with resident-facing and internally available Useful Resources. Train Aidenn on repairs policies, tenancy agreements, past visits, product information, schematics, manuals and more!
Advanced Diagnostics
Aidenn is trained to identify plumbing and heating system types, diagnose heating issues and more with specialised training from our engineer networks.
Part Finder
Aidenn can locate parts for a follow-on visit from national suppliers and provide direct purchase links either in the job report for resident-facing repairs or directly in the chat when used as an internal tool.
User Manuals
Aidenn can locate and retrieve user manuals for any appliance or heating control and return direct PDF links straight into the conversation.
Image Generation
Aidenn can generate helpful images of parts to help residents to locate the right part or appliance during the conversation. This visual assistance makes it easier for users to identify components and follow instructions accurately.
Helpful Videos
Aidenn can retrieve helpful videos to help residents to self-solve simple issues such as topping up system pressure, resetting consumer units and programming heating controls.
"That is amazing, I have just done a test and it has blown my mind!"
Trusted by 100+ Organisations managing 100,000+ Properties
Frequently Asked Questions
Ready to Transform Your Property Maintenance?
Join the growing number of organizations using Aidenn to streamline their operations and improve service delivery.