Optimising Repairs & Maintenance in Construction with AI & Video Triage

For construction and trades businesses, managing repair work can be both time-consuming and costly. Traditional methods often involve multiple call-outs, long wait times, and preventable site visits. A smart approach can help mitigate these issues by harnessing AI diagnostics, remote video assessments, and automated job routing.

Reducing Unnecessary Call-Outs

Modern diagnostic tools enabled by AI can help quickly identify common faults in plumbing, electrical work, or general building maintenance. This technology allows minor, easily solvable issues to be diagnosed without the need for an immediate site visit. In many instances, homeowners, tenants, or on-site staff can follow guided instructions to address simple problems, thereby reducing costly labour and travel expenses.

AI-Driven Self-Help

• Automated troubleshooting for common heating, plumbing, and electrical problems
• Photo analysis to provide accurate identification of faults
• Step-by-step instructions for resolving minor issues remotely
• Intelligent escalation to live video triage for more complex problems

Faster Resolutions with Video Triage

If an issue cannot be solved by AI-based self-help, live video triage offers immediate communication with an experienced trades professional. By connecting through a secure, app-free video link, construction teams and clients can share real-time visuals of the problem.

• Direct dialogue and annotations for prompt fault diagnosis
• Reduced travel by resolving a large percentage of issues remotely
• Rich data capture through photos and screen sharing

Remote Engineer Video Triage is particularly helpful in critical scenarios, such as leaks or electrical faults, where quick intervention can prevent further damage.

Smart Job Routing

Once an issue is evaluated, jobs can be routed automatically to the right engineer, complete with the materials list required for a first-time fix. This ensures that only the necessary personnel and resources are deployed, saving both time and money.

• PDF job reports summarising diagnostics
• Seamless integration with existing CRM and job management platforms
• Automated task allocation based on live triage outcomes

As Ettan Bazil, Founder & CEO, puts it: "Smarter triage and automation in the construction sector allow businesses to focus their resources where they are needed most, improving efficiency and reducing call-outs."

Real Impact on Costs & Sustainability

Incorrectly labelled emergencies and unnecessary site visits not only inflate overheads but also contribute to environmental strain. By integrating AI diagnostics and remote triage:

• Up to 30% reduction in non-essential travel
• Downgrading of up to 85% of emergency visits
• Fewer carbon emissions due to decreased van trips

Learn more about implementing these smart solutions for construction and trades to stay competitive, maintain high service levels, and work sustainably.