Repairs Software for Housing Providers
Help me Fix drives efficiency into your repairs department so you can build more meaningful connections with your customers and deliver value with every interaction.
Our AI-powered complete repairs diagnostic and triage solution designed to effectively manage repairs and maintenance, reduce costs, and enhance service quality across all interactions.
Outbound and Inbound Video for Support Agents
Connect with tenants through high-quality video calls for better issue diagnosis
Route Calls to Internal Technicians or Out to the Field
Efficiently direct maintenance requests to the right team member
Solve Simple Repairs with AI
Use AI-powered diagnostics to resolve basic maintenance issues quickly
Outsource Technical Triage to our Network
Access our network of qualified technicians for specialized repairs
Driving Down Risk and Reducing Insurance Premiums
Our AI-driven maintenance solutions help housing associations improve operational efficiency while significantly reducing risk exposure and costs.
Risk Reduction through Proactive Maintenance
- •Start your audit trail at the first point of contact
- •Prevention of escalation into costly damages through early detection
- •Minimise emergency incidents through proactive repairs
- •Reduce liability risks with a multimodal audit trail
Reduced Insurance Premiums
- •Comprehensive digital records demonstrating proactive risk management
- •Lower claim rates through preventive maintenance practices
- •Documented maintenance history for insurance reviews
- •Demonstrable risk reduction strategies
Enhanced Resident Safety and Satisfaction
- •Swift identification and resolution of potential hazards
- •Improved tenant confidence and retention rates
- •Faster response times to maintenance requests
- •Enhanced living conditions through preventive care
Find out how Moat Homes improved Customer Experience and reduced physical visits using Help me Fix Video Triage and Network Engineers.
Transforming Housing Association Maintenance
Our innovative Aidenn AI platform revolutionizes how housing associations manage property maintenance. By integrating with our Contact Hub, you can streamline communication between tenants and maintenance teams while reducing costs.
Whether you're managing emergency repairs or routine maintenance, our comprehensive suite of solutions helps you deliver better service to your tenants. See how other organizations have succeeded in our case studies.
Help me Fix are working with or in the pilot phase with major housing associations and councils.
Excellent service, makes things much quicker and easier for repairs to be sorted, will definitely use in the future.
New Damp & Mould Add-on for Aidenn
In partnership with award-winning social housing training provider, Upkeep Training, we've developed a comprehensive damp and mould add-on for Aidenn to help housing providers address these critical issues.
Expert Guidance for Contact Centre Agents
Detailed guidance for diagnosing damp and mould issues and best practices when communicating with residents.
Visual Identification Resources
Comprehensive image guides for detecting different types of damp and mould and identifying their root causes.
Regulatory Compliance Support
Guidance on Awaab's Law legislation and fulfilling responsibilities to housing regulators.
Assisted Diagnostics for Residents
Includes mould classification and self-resolution guidance for minor mould treatment.
Condensation Management Guides
Assists residents with preventative remedials to manage and reduce condensation.
"Our partnership with Upkeep Training brings expert knowledge in damp and mould management to housing providers."
Get in Touch!
Find out how Help me Fix can help your Housing Association reduce physical visit and improve service using AI diagnostics, inbound and outbound video triage and follow on workflows.
"We have enjoyed excellent service from Help me Fix, from easy on boarding through to a smooth ongoing service."
Frequently Asked Questions
Find out how Plus Dane solved 30% of triaged heating issues remotely using Help me Fix.
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