Increase first time fix rates
Reduce physical visits and improve service through the use of AI, video triage and follow on workflows
With Help me Fix, construction and trades professionals can seamlessly manage repair issues, ensuring quality service delivery with reduced downtime and costs.
Solve Repairs with AI
Use AI-powered diagnostics to resolve issues quickly and efficiently
Increase First Time Fix Rates
Improve success rates with video diagnostics and proper preparation
Reduce Multiple Visits
Save time and resources by solving issues remotely when possible
Re-imagine Out of Hours Cover
Provide 24/7 support without traditional on-call requirements
Help me Fix allows contractors to reduce unecessary visits by solving simple repairs remotely using AI and increase first time fix rates by utilising video triage. Drive down costs and offer a best-in-class service to your clients. All under your own brand.
Contact Hub
Use Contact Hub to manage properties, set up workflows and reach out to residents over video. Get initial oversight on repairs and prepare jobs for first time fix.
Aidenn
Install Aidenn on your website, or send AI links from Contact Hub and use it to pre-triage repairs, solve simple issues and route your customers to you or your engineers in seconds. Add value to care plans by offering remote resolution for simple repairs and reduce the delivery cost of repeat visits on fixed price contracts.
Video Triage and Follow on Workflows
Offer a remote out of hours service to your clients and link Help me Fix to your job management software to keep everything connected. Use workflows to instruct your Engineers in an emergency attendance situation.
"We've been utilising Help me Fix at Premier Heating Solutions to support our care plans and provide a best-in-class customer experience. Implementing this service has removed a significant amount of pressure from our team and has even allowed us to remove our 24-hour callout rota. I would highly recommend Help me Fix to anyone who is looking to take their business to the next level."
Premier Heating Solutions
Help me Fix are working with or in the pilot phase with Tier 1 Contractors and Trades Businesses alike.
Launch a 3 Stage Diagnostic and Triage System that Outshines your Competition
Find out how K&T Heating solved 28% of issues without attendance
We Integrate with most Job Management Software and 3000+ Apps Via Zapier
Integrate Help me Fix with your software stack for smooth data transfer
"We were initially dubious about the possibility of remote diagnostics, but the pilot has been proven to be effective, has generated positive feedback and has helped us to hit our KPIs"Sabine Hosking
Customer Performance Manager, Morgan Sindall Property Services
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