Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it's ideal for a range of industries looking to optimise repair workflows and improve operational efficiency.
Resident-facing and Internal AI Agent to solve repairs and prepare for first-time fix
Connect with residents over video with in-app AI to assist with diagnostics and triage
Trigger workflows from triage reports to automate follow-on visits, send SMS and email or route information to external APIs
Access to a vetted and trusted remote engineer network to fill the gaps in your technical workforce
Smart AI-powered system diagnoses issues and provides automated solutions
Real-time video diagnostics with expert guidance and support
Route information and reports for follow on dispatch
The way that repairs are carried out is in desperate need of overhaul. The traditional model of sending a contractor in a van to every repair is outdated, pollutes the environment and encourages wastage at every level.
Help me Fix is a specialised repairs diagnostic and triage software platform designed to reduce costs and improve service by providing best-in-class AI and video triage solutions, coupled with an experienced remote engineer network.
Help me Fix works for any company that deals with property repairs on a daily basis.
Whether you are a letting agent looking to reduce property maintenance admin or solve out of hours repairs, a housing provider seeking to improve first time fix rates, or a contractor looking for a way to reduce call-outs for service contracts, Help me Fix can help.
Our 2 stage diagnostic and triage solution solves repairs without attendance, reduces emergency dispatches and increases first-time fix rates through the use of AI, video and remote engineers. Best of all, you can use our platform as software-only, or as a software + people solution depending on your needs.
Reduce property maintenance admin and solve out of hours repairs
Improve first time fix rates and tenant satisfaction
Reduce call-outs for service contracts and improve efficiency
Reduce costs and complaints with a secure audit trail
"That is amazing, I have just done a test and it has blown my mind!"
Using a day’s worth of lettings headlines as a lens, this article explains how UK letting agents can respond to rising risk and operational pressure by adopting AI triage, video diagnostics and smart repairs workflows.
An in-depth look at a recent Peabody maintenance subsidiary’s fine, exploring broader industry learnings around safe working practices.
How the Renters Rights Act’s new written statement requirements intersect with repairs, risk and technology—and how letting agents can use AI triage and video diagnostics to stay compliant while cutting costs.
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