The Complete Repairs
Diagnostic
and Triage Solution
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency.
The way that repairs are carried out is in desperate need of overhaul. The traditional model of sending a contractor in a van to every repair is outdated, pollutes the environment and encourages wastage at every level. Help me Fix is a specialised repairs diagnostic and triage software platform designed to reduce costs and improve service by providing best-in-class AI and video triage solutions, coupled with an experienced remote engineer network.
What is Help me Fix?
AI Diagnostics
Solve simple issues with AI diagnostics and connected skills
![Home 1 Repairs Diagnostic and Triage Solution](https://helpmefix.io/wp-content/uploads/2024/04/Phone-Aidenn-product-screen-462x1024.png)
![Home 2 Help me Fix](https://helpmefix.io/wp-content/uploads/2024/10/Elite-screen-2.webp)
Video
Inbound and outbound video like you've never seen it before
Video
Inbound and outbound video like you've never seen it before
![Home 2 Help me Fix](https://helpmefix.io/wp-content/uploads/2024/10/Elite-screen-2.webp)
Reporting
PDF job reports and post triage workflows
![Home 4 Improve operational efficiency](https://helpmefix.io/wp-content/uploads/2024/04/Phone-Engineer-app-product-screen-1-462x1024.png)
Engineers
Access to a vetted and trusted remote engineer network to fill the gaps in your technical workforce
Engineers
Access to a vetted and trusted remote engineer network to fill the gaps in your technical workforce
![Home 5 5 Five Stars](https://helpmefix.io/wp-content/uploads/2024/04/11.png)
Moat Homes Resident, 2023
The Help me Fix Ecosystem
For Websites and Level 1 Triage
![Home 6 Aidenn](https://helpmefix.io/wp-content/uploads/2024/04/Omnichannel_home-712x1024.png)
- Omnichannel AI Chat
- White Label
- Computer Vision
- AI Diagnostics
- Helpful Videos
- Custom Resources
- Triage Escalation
- Job Reporting
- Property Information
- EPC Information
- Weather Information
For Support Agents, Supervisors, Business Owners and Mobile Teams
![Home 7 Solving repairs remotely](https://helpmefix.io/wp-content/uploads/2024/04/Engineer-App_home-940x1024.png)
- Smart Trade Routing
- Trade Divert
- AI Translations
- AR Backgrounds
- Screen Capture
- Web Chat
- Job Reporting
- Draw on Screen
- In-Call AI
- Desktop, iOS and Android Apps
- Aidenn In-Call Diagnostics and Skills
For Contact Centres, Property Management Teams and Internal Technicians
- Resident Management
- Team Management
- Call Management
- Post-call Workflows
- Communication Templates
- Outbound video triage
- Inbound video triage
![Home 8 Contact Hub](https://helpmefix.io/wp-content/uploads/2024/04/Contact_hub_home-1024x1010.png)
![Home 9 Resident App](https://helpmefix.io/wp-content/uploads/2024/04/Resident_app-1-887x1024.png)
- Inbound Video Calling
- Smart Routing
- Trade Match
- AR In-app Features
- Webchat
- Captions
- AI Translation
- Download & Password Free
For Triage Overflow and For Teams
Without Technicians
![Home 10 Network Engineers](https://helpmefix.io/wp-content/uploads/2024/04/Network_Engineers-1.png)
![Home 11 Item 1](https://helpmefix.io/wp-content/uploads/2024/04/Wates-logo.webp)
![Home 12 Item 2](https://helpmefix.io/wp-content/uploads/2024/04/Stirling-Ackroyd-logo.webp)
![Home 13 Item 3](https://helpmefix.io/wp-content/uploads/2024/04/Morgan-Sindall-Logo.webp)
![Home 14 Item 4](https://helpmefix.io/wp-content/uploads/2024/04/Moat-logo.webp)
![Home 15 Item 5](https://helpmefix.io/wp-content/uploads/2024/04/Segwick-logo.webp)
![Home 16 Item 6](https://helpmefix.io/wp-content/uploads/2024/04/Lomond-logo.webp)
![Home 17 Item 7](https://helpmefix.io/wp-content/uploads/2024/04/Citizen-logo.webp)