AI Powered Video Triage Accessible on all Devices
AI Powered Video Triage Accessible on all Devices
Help me Fix uses augmented intelligence to enrich video triage and remote assistance using AI, alongside instant data insights, access to connected skills and AR tools in a fully-white labelled customer experience.
Our push calling system works on desktop and mobile and is designed to be discreet and efficient by polling multiple engineers with matching skillsets in rotation so that residents aren’t left waiting.
With in-call and after call web chat, you can communicate with residents that have additional accessibility requirements, share photos and files and send user guides.
Access Aidenn directly from the chat and turbo-charge your triage call with instant information about the property such as construction materials, energy efficiency, heating system type, the weather and diagnostic support for complex tasks such as error codes on boilers.
Use Aidenn’s skills such as helpful videos and useful resources to retrieve self-help videos for residents, links to parts, and user and installation manuals.
One of the most powerful features of Help me Fix Engineer is our job reporting functionality. Link report sliders to workflows in Contact Hub and build cutom reports by service category.
