Help me Fix logo

Pricing

Credits are pre-purchased on a recurring basis and can be deployed where you need them the most. Combine AI Diagnostics with Helpful Skills, Video Triage and Network Engineer Sessions to create your ideal triage solution. A 24 hour session is linked to a repair and can include unlimited interactions such as AI conversations or video calls. This means you can support your customers throughout the entire lifecycle of the repair and not worry about being charged for each interaction.

AI Session

Repairs Diagnostic and Triage Solution

Video Session

Pricing
Network Engineers Session
Network Engineers
Help me Fix logo

CORE

£100

Annual contract, Billed Monthly
✓ Included credits per month 100
✓ PDF Reports
✓ 90 Day Video Storage
✓ Resident Web App
✓ Engineer Web App
✓ Contact Hub
✓ Mobile Apps
✓ Aidenn Core**
✓ AI in Video
✓ Engineer Network Access
 
 
 
 
Help me Fix logo

PRO

£245

Annual contract, Billed Monthly
✓ Included credits per month 250
✓ PDF Reports
✓ 90 Day Video Storage
✓ Resident Web App
✓ Engineer Web App
✓ Contact Hub
✓ Mobile Apps
✓ Aidenn Core**
✓ AI in Video
✓ Engineer Network Access
✓ White Label
 
 
 
Help me Fix logo

TEAM

£490

Annual contract, Billed Monthly
✓ Included credits per month 500
✓ PDF Reports
✓ 90 Day Video Storage
✓ Resident Web App
✓ Engineer Web App
✓ Contact Hub
✓ Mobile Apps
✓ Aidenn Core**
✓ AI in Video
✓ Engineer Network Access
✓ White Label
✓ Property Information & Weather
Part Finder*
AI Field Diagnostics*
Help me Fix logo

ADVANCED

£980

Annual contract, Billed Monthly
✓ Included credits per month 1000
✓ PDF Reports
✓ 90 Day Video Storage
✓ Resident Web App
✓ Engineer Web App
✓ Contact Hub
✓ Mobile Apps
✓ Aidenn Core**
✓ AI in Video
✓ Engineer Network Access
✓ White Label
✓ Property Information & Weather
Part Finder*
AI Field Diagnostics*
✓ Priority Support
✓ API Access
 
Help me Fix logo

ENTERPRISE

✓ Included credits per month 2500+
✓ PDF Reports
✓ 90 Day Video Storage
✓ Resident Web App
✓ Engineer Web App
✓ Contact Hub
✓ Mobile Apps
✓ Aidenn Core**
✓ AI in Video
✓ Engineer Network Access
✓ White Label
✓ Property Information & Weather
Part Finder*
AI Field Diagnostics*
✓ Priority Support
✓ API Access
 
* Currently in development
 
**Aidenn Core included skills: fault diagnostics, photo analysis, helpful videos, triage escalation, job reporting
 
Prices exclude VAT at 20% and initial setup and onboarding costs
Out of plan credit usage will be charged at a premium on your contracted rate.
 

 

When it comes to included features and value for money, Help me Fix is miles ahead of other comparable solutions in the marketplace.

FEATURE AR Genie Fixzy Assist Tech see VSight Help me Fix
Video streaming
Draw on Screen / Pointer
In App Messaging
Screenshots
Call Recording
Outbound Peer to Peer
Recording Storage
Desktop and Field Apps
Photo and File Sharing
Helpful Videos
Job Reporting
White Label Apps
Post Triage Workflows
Instant Captions
Instant Translation
Workflow and Session Management CRM
Oneserve Integration
White Label Call Backgrounds
White-Label SMS
After-Call Messaging
Smiley Face Feedback
Inbound Resident Calling
Multi-Priority Call Routing
In-Call Trade Divert
Custom Reports by Service Category
In-Call AI Engineer Support AI
In-Call AI Photo Analysis AI
In-Call AI Boiler Diagnostics AI
In-Call Property Match AI
In-Call EPC Information AI
In-Call Weather Information AI
API Access
Remote Engineer Network
Useful Resouces*
Schedule of Rates*
Live Part Finder*

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