Pricing
Credits are pre-purchased on a recurring basis and can be deployed where you need them the most. Combine AI Diagnostics with Helpful Skills, Video Triage and Network Engineer Sessions to create your ideal triage solution. A 24 hour session is linked to a repair and can include unlimited interactions such as AI conversations or video calls. This means you can support your customers throughout the entire lifecycle of the repair and not worry about being charged for each interaction.
AI Session
- 1 Credit
AI Enriched Video Session
- 2 Credits
Network Engineers Session
- 25 Credits
AI Session
- 1 Credit
AI Enriched Video Session
- 2 Credits
Network Engineers Session
- 25 Credits
CORE
£100
Annual contract, Billed Monthly
✓ Included credits per month 100
✓ Unlimited users
✓ PDF Reports
✓ 90 Day Video Storage
✓ Resident Web App
✓ Engineer Web App
✓ Contact Hub
✓ Mobile Apps
✓ Aidenn Core**
✓ AI in Video
✓ Engineer Network Access
PRO
£245
Annual contract, Billed Monthly
✓ Included credits per month 250
✓ Unlimited users
✓ PDF Reports
✓ 90 Day Video Storage
✓ Resident Web App
✓ Engineer Web App
✓ Contact Hub
✓ Mobile Apps
✓ Aidenn Core**
✓ AI in Video
✓ Engineer Network Access
✓ White Label
TEAM
£490
Annual contract, Billed Monthly
✓ Included credits per month 500
✓ Unlimited users
✓ PDF Reports
✓ 90 Day Video Storage
✓ Resident Web App
✓ Engineer Web App
✓ Contact Hub
✓ Mobile Apps
✓ Aidenn Core**
✓ AI in Video
✓ Engineer Network Access
✓ White Label
✓ Property Information & Weather
✓ Part Finder*
✓ AI Field Diagnostics*
ADVANCED
£980
Annual contract, Billed Monthly
✓ Included credits per month 1000
✓ Unlimited users
✓ PDF Reports
✓ 90 Day Video Storage
✓ Resident Web App
✓ Engineer Web App
✓ Contact Hub
✓ Mobile Apps
✓ Aidenn Core**
✓ AI in Video
✓ Engineer Network Access
✓ White Label
✓ Property Information & Weather
✓ Part Finder*
✓ AI Field Diagnostics*
✓ Priority Support
✓ API Access
ENTERPRISE
✓ Included credits per month 2500+
✓ Unlimited users
✓ PDF Reports
✓ PDF Reports
✓ 90 Day Video Storage
✓ Resident Web App
✓ Engineer Web App
✓ Contact Hub
✓ Mobile Apps
✓ Aidenn Core**
✓ AI in Video
✓ Engineer Network Access
✓ White Label
✓ Property Information & Weather
✓ Part Finder*
✓ AI Field Diagnostics*
✓ Priority Support
✓ API Access
* Currently in development
**Aidenn Core included skills: fault diagnostics, photo analysis, helpful videos, triage escalation, job reporting
Prices exclude VAT at 20% and initial setup and onboarding costs
Out of plan credit usage will be charged at a premium on your contracted rate.
When it comes to included features and value for money, Help me Fix is miles ahead of other comparable solutions in the marketplace.
| FEATURE | AR Genie | Fixzy Assist | Tech see | VSight | Help me Fix |
|---|---|---|---|---|---|
| Video streaming | ✓ | ✓ | ✓ | ✓ | ✓ |
| Draw on Screen / Pointer | ✓ | ✓ | ✓ | ✓ | ✓ |
| In App Messaging | ✓ | ✕ | ✓ | ✓ | ✓ |
| Screenshots | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call Recording | ✓ | ✓ | ✓ | ✓ | ✓ |
| Outbound Peer to Peer | ✓ | ✓ | ✓ | ✓ | ✓ |
| Recording Storage | ✕ | ✓ | ✓ | ✓ | ✓ |
| Desktop and Field Apps | ✕ | ✓ | ✓ | ✓ | ✓ |
| Photo and File Sharing | ✕ | ✓ | ✕ | ✓ | ✓ |
| Helpful Videos | ✕ | ✕ | ✓ | ✓ | ✓ |
| Job Reporting | ✕ | ✓ | ✕ | ✓ | ✓ |
| White Label Apps | ✕ | ✕ | ✓ | ✓ | ✓ |
| Post Triage Workflows | ✕ | ✕ | ✕ | ✓ | ✓ |
| Instant Captions | ✕ | ✕ | ✕ | ✓ | ✓ |
| Instant Translation | ✕ | ✕ | ✕ | ✓ | ✓ |
| Workflow and Session Management CRM | ✕ | ✕ | ✕ | ✓ | ✓ |
| Oneserve Integration | ✕ | ✕ | ✕ | ✕ | ✓ |
| White Label Call Backgrounds | ✕ | ✕ | ✕ | ✕ | ✓ |
| White-Label SMS | ✕ | ✕ | ✕ | ✕ | ✓ |
| After-Call Messaging | ✕ | ✕ | ✕ | ✕ | ✓ |
| Smiley Face Feedback | ✕ | ✕ | ✕ | ✕ | ✓ |
| Inbound Resident Calling | ✕ | ✕ | ✕ | ✕ | ✓ |
| Multi-Priority Call Routing | ✕ | ✕ | ✕ | ✕ | ✓ |
| In-Call Trade Divert | ✕ | ✕ | ✕ | ✕ | ✓ |
| Custom Reports by Service Category | ✕ | ✕ | ✕ | ✕ | ✓ |
| In-Call AI Engineer Support AI | ✕ | ✕ | ✕ | ✕ | ✓ |
| In-Call AI Photo Analysis AI | ✕ | ✕ | ✕ | ✕ | ✓ |
| In-Call AI Boiler Diagnostics AI | ✕ | ✕ | ✕ | ✕ | ✓ |
| In-Call Property Match AI | ✕ | ✕ | ✕ | ✕ | ✓ |
| In-Call EPC Information AI | ✕ | ✕ | ✕ | ✕ | ✓ |
| In-Call Weather Information AI | ✕ | ✕ | ✕ | ✕ | ✓ |
| API Access | ✕ | ✕ | ✕ | ✕ | ✓ |
| Remote Engineer Network | ✕ | ✕ | ✕ | ✕ | ✓ |
| Useful Resouces* | ✕ | ✕ | ✕ | ✕ | ✓ |
| Schedule of Rates* | ✕ | ✕ | ✕ | ✕ | ✓ |
| Live Part Finder* | ✕ | ✕ | ✕ | ✕ | ✓ |
