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Help me Fix customer testimonials

Help me Fix customer testimonials


Organisations from multiple sectors across the U.K. are including Help me Fix in their tech stack to reduce costs, improve service to their customers, solve out of hours bottlenecks and win bids through innovation.

Signature Estates

Signature Estates

Signature Estates recently transferred 2 of their branches in Watford and Abbots Langley over to Help me Fix which has helped them to streamline their maintenance process and provide excellent service to their tenants.

Their 200 tenants have access to the service via a fully branded call widget at
Alexander & Co

Alexander & Co.

Alexander & Co. were utilising Help me Fix on a ‘as and when’ basis for a few months in 2020. After trialling the software properly over the 2020 Christmas Break, they officially came on board with Help me Fix in February 2021 as a main supplier.

Help me Fix handles maintenance both in and out of hours for Aylesbury, Bicester, Dunstable and Buckingham in the Plumbing, Heating, Gas, Electrical, Drainage and Locks categories and is used as a maintenance tool across all branches as and when required.

With over 2500 tenants in these 4 branches, Alexander & Co. have a lot of maintenance calls on a daily basis. Help me Fix allows their property managers to get the right information from the right engineers as quickly as possible so that they can act quickly and provide excellent customer service to their tenants.

Haslams Estate Agents

The Haslams Group is one of the leading estate agents in Berkshire for lettings, new homes and residential sales. The group comprises of Haslams Estate Agents in Reading and Michael Hardy Estate Agents in Wokingham and Crowthorne. We are independent and together we are proud to have served our local communities for almost 200 years.

Haslams implemented Help me Fix in November to solve their out of hours maintenance bottlenecks, and they have seen significant savings for their landlords and reduced workload for their property managers. Here is what Emily Taylor, Head of Property Management had to say about Help me Fix
Fortem Property

Fortem Property

Fortem property are a national property sourcing and management company that pride themselves on personal service. Fortem use the Help me Fix service both in and out of hours, coupled with our physical follow-on service powered by Adiuvo and Renovo.

Here is what Diana Nicolaescu, Head of Property Management had to say about how Help me Fix transformed their maintenance operations both in, and out of hours.
Megan Eighteen

Megan Eighteen

Location Location

The introduction of Aidenn is game changing, it gives us the chance to help add another layer of diagnostics and support to our residents. For many, renting for the first time can be daunting and the support of basic tasks like de-scaling and bleeding radiators may not be obvious but simple to do now with the support of Aidenn.

Philip Mulvenna

Philip Mulvenna

Premier Heating Solutions

We’ve been utilising Help me Fix at Premier Heating Solutions to support our care plans and provide a best-in-class customer experience. Implementing this service has removed a significant amount of pressure from our team and has even allowed us to remove our 24-hour callout rota. I would highly recommend Help me Fix to anyone who is looking to take their business to the next level.


Sabine Hosking

Customer Performance Manager, Morgan Sindall Property Services

We were initially dubious about the possibility of remote diagnostics, but the pilot has been proven to be effective, has generated positive feedback and has helped us to hit our KPIs.