The Future of Repairs Management

Solve repairs without attendance and pre-triage more complicated ones. Aidenn is an AI powered repairs assistant that can resolve simple issues, find helpful resources and file job reports, just as a real engineer would do at the property. Aidenn is an essential part of the Help me Fix software stack, pre-triaging issues for repair managers and providing escalation to other departments where needed.

AI Diagnostics

Helpful Videos

Triage Escalation

Job Reports

“The introduction of Aidenn is game changing, it gives us the chance to help add another layer of diagnostics and support to our residents. For many, renting for the first time can be daunting and the support of basic tasks like de-scaling and bleeding radiators may not be obvious but simple to do now with the support of Aidenn”

Megan Eighteen, Location Location

AI Diagnostics

Aidenn is trained using a combination of the latest large language models and a large database of remote repair reports that it uses to accurately diagnose and resolve issues. Aidenn uses a form of embedding to find similar issues and chooses fixes that have previously been successful. Aidenn is also self-teaching, meaning that the more conversations it has, the more successful it becomes.

Enriched Data

Aidenn instantly knows relevant information about a property and its surrounding environment such as age, construction material, type of property, number of occupants, EPC data and even the weather at the time of reporting, helping it to accurately diagnose and pre-triage repairs.

Computer Vision

Aidenn is able to analyse images and extract small details that might indicate a fault. Aidenn is also able to analyse video footage and identify faults captured in the stream.

Computer Vision

Aidenn is able to analyse images and extract small details that might indicate a fault. Aidenn is also able to analyse video footage and identify faults captured in the stream.

Connected Skills

Aidenn can execute a number of connected skills at different points of the triage process, to help residents self-fix and/or escalate to the next stage of the repair. Currently, Aidenn can return helpful videos, escalate an issue to video triage in a specific trade category and file a PDF job report detailing next steps. Aidenn will soon be able to find and return a user manual and create a custom video guide.

Connected Skills

Flexible Rules

Aidenn can give customised advice and call skills based on your organisation’s SOPs. For instance, Aidenn can only escalate to video triage out of hours, or inform a resident if a repair is their responsibility. You can customise welcome messages, instructions and branding to truly make Aidenn a part of your organisation.

Flexible Rules

Job Reports

One of the greatest benefits of utilising Aidenn is the PDF job reports issued after every interaction that detail whether a physical visit is required, whether an emegency dispatch is needed or whether the occupier is vulnerable. Use these reports to trigger custom workflows and put repairs management on auto-pilot.

The Future of Repairs Management

AI Diagnostics

Enriched Data

Computer Vision

Computer Vision

Connected Skills

Connected Skills

Flexible Rules

Flexible Rules

Job Reports

Job Reports

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