AI for Residents, Agents, and Mobile Teams. Aidenn is the future of repairs management

Solve repairs without attendance and pre-triage more complicated ones. Aidenn is an AI powered repairs assistant that can resolve simple issues, find helpful resources and file job reports, just as a real engineer would do at the property. Aidenn is an essential part of the Help me Fix software stack, pre-triaging issues for repair managers and providing escalation to other departments where needed.

AI Diagnostics

Connected Skills

Enriched Data

Job Reports

“The introduction of Aidenn is game changing, it gives us the chance to help add another layer of diagnostics and support to our residents. For many, renting for the first time can be daunting and the support of basic tasks like de-scaling and bleeding radiators may not be obvious but simple to do now with the support of Aidenn”

Megan Eighteen, Location Location

Resident-Facing and Internal AI

Connect your Residents, Support Agents and Technicians with AI created exclusively for Repairs

AI Diagnostics

Aidenn is trained using a combination of the latest large language models and a large database of remote repair reports that it uses to accurately diagnose and resolve issues. Aidenn uses a form of embedding to find similar issues and chooses fixes that have previously been successful. Aidenn is also self-teaching, meaning that the more conversations it has, the more successful it becomes.

Property and Weather Information

Aidenn instantly knows relevant information about a property and its surrounding environment such as age, construction material, type of property, number of occupants, EPC data and even the weather at the time of reporting, helping it to accurately diagnose and pre-triage repairs.

Computer Vision

Aidenn is able to analyse images and extract small details that might indicate a fault. Aidenn is also able to analyse video footage and identify faults captured in the stream.

Computer Vision

Aidenn is able to analyse images and extract small details that might indicate a fault. Aidenn is also able to analyse video footage and identify faults captured in the stream.

Connected Skills

Aidenn can execute a number of connected skills at different points of the triage process, to help residents self-fix and/or escalate to the next stage of the repair. Currently Aidenn can find helpful videos, escalate an issue to video triage, find schedule of rates codes and file a detailed job report.

Connected Skills

Flexible Rules

Aidenn can give customised advice and call skills based on your organisation’s SOPs. For instance, Aidenn can only escalate to video triage out of hours, or inform a resident if a repair is their responsibility. If you utilise the schedule of rates, Aidenn can recommend codes for the onward repair. You can customise welcome messages, instructions and branding to truly make Aidenn a part of your organisation.

Flexible Rules

Useful Resources

Make Aidenn truly part of your organisation by training it with resident-facing and internally available Useful Resources. Train Aidenn on repairs policies, tenancy agreements, past visits, product information, schematics, manuals and more!

Job Reports

One of the greatest benefits of utilising Aidenn is the PDF job reports issued after every interaction that detail whether a physical visit is required, whether an emegency dispatch is needed or whether the occupier is vulnerable. Use these reports to trigger custom workflows and put repairs management on auto-pilot.

AI for Residents, Agents, and Mobile Teams. Aidenn is the future of repairs management

Resident-Facing and Internal AI

AI Diagnostics

Property and Weather Information

Computer Vision

Computer Vision

Connected Skills

Connected Skills

Flexible Rules

Flexible Rules

Useful Resources

Job Reports

Job Reports

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