Repairs Management Software for Social Housing
Better customer experiences Help me Fix drives efficiency into your repairs department so you can build more meaningful connections with your customers and deliver value with every interaction
Our AI-powered complete repairs diagnostic and triage solution designed to effectively manage repairs and maintenance, reduce costs, and enhance service quality across all interactions.
Find out how Moat Homes improved Customer Experience and reduced physical visits using Help me Fix Video Triage and Network Engineers.
Help me Fix allows Housing Providers to reduce unnecessary visits by solving simple repairs remotely using AI and increase first time fix rates by utilising video triage. Drive down costs and offer a best-in-class service to your customers. All under your own brand.
Install Aidenn on your website, or send AI links from Contact Hub and use it to pre-triage repairs, solve simple issues and route your customers to your support agents or technical supervisors in seconds. Resolve simple issues remotely and prepare more complicated ones for a first time fix.
Collect customer information and help them to self-resolve simple issues using AI with connected skills.
Gain instant oversight over repairs in the contact centre or escalate issues from Aidenn to video triage with internal technicians, or out to your field teams. Overflow to the Help me Fix Engineer Network out of hours or for hard to find trade categories.
Gain instant oversight over repairs in the contact centre or escalate issues from Aidenn to video triage with internal technicians, or out to your field teams. Overflow to the Help me Fix Engineer Network out of hours or for hard to find trade categories.
Find out how Help me Fix can help your Housing Association reduce physical visit and improve service using AI diagnostics, inbound and outbound video triage and follow on workflows.
”We have enjoyed excellent service from Help me Fix, from easy on boarding through to a smooth ongoing service.”
Help me Fix have credit packages to suit organisations of all sizes and you can use your credits however you like! Combine AI, Video and Network Engineers in however you see fit. Visit our Pricing page for more information.
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