The AI Agent for Repairs For Residents and Repairs Managers
Aidenn is the future of repairs management. Solve repairs without attendance and pre-triage more complicated ones.
Aidenn is an AI powered repairs assistant that can resolve simple issues, find helpful resources and file job reports, just as a real engineer would do at the property.
Resident-Facing and Internal AI
Connect your Residents, Support Agents and Technicians with AI created exclusively for Repairs
AI for Repairs & Maintenance
Aidenn is pre-trained on property repairs and maintenance problems, meaning it can deliver immediate support to residents.
Video Guidance
Access to helpful educational videos to guide residents through simple DIY repairs and maintenance tasks.
User Manuals
Quickly retrieve user manuals for appliances and heating controls with direct PDF links into the conversation.
Part Finder
Locate parts from national suppliers with direct purchase links for resident-facing repairs or internal tools.
Boiler Diagnostics
Access a database of 13,000+ boilers and 7,000+ parts recommendations for precise troubleshooting and repair.
Two Powerful Versions of Aidenn
Both Aidenn Assist and Ask Aidenn are available when subscribing to Help me Fix
Aidenn Assist
Resident-facing version of Aidenn
- Can be embedded on a website as a chat widget
- Available on a web page or initiated via a link
- Helps residents self-solve repairs without attendance
- White Label logo and branding
- Escalates to Video
- Files Detailed Job reports with parts required
- Enables first-time fix with the right parts
- Includes safeguards to protect residents from dangerous situations
Ask Aidenn
Internal version of Aidenn
- For planners, contact centre agents and property managers
- Solves repairs from the office environment
- Provides guidance on diagnostics with Helpful Videos, User Manuals, Property, Weather and EPC information
- Offers best practice recommendations
- Advanced legislation support including Renters Reform Bill and Awaab's Law
- Comprehensive property compliance support including specific licensing information, cost calculations, planning information, fire safety requirements, and holistic guidance for licensing and energy efficiency upgrades
- Perfect for supporting staff, upskilling juniors and training new starters
Support for:
See What Our Customers Are Saying
"It offers reassurance when you think you know the right answer but just want to be sure - really helpful when working remotely."
"Good tool for new PMs, really like it."
"I've used Aidenn for a few things now. I managed to get two tenants to top up their own pressure by getting a video specific to the make and model of the boiler. I also asked Aidenn to provide a like-for-like hob from a checkout report photo. Loving it!"
"Presented three video options on how to repressurise a boiler to send to the tenant - that saved so much time."
"Aidenn helped me diagnose an issue with a 3-port valve. It provided in-depth detail and responded quickly. Even when I didn't have full info, it still provided a solid answer. Really helpful when a landlord wants more clarity."
"Aidenn is collecting the additional information that we previously obtained by communicating back and forth with a tenant (over hours, sometimes days where our tenants are working or unavailable to answer us) so the first benefit we can see is time saving."
"That is amazing, I have just done a test and it has blown my mind!"
AI Diagnostics, Powered by People
At Help me Fix, every Aidenn Assist consultation is supported by our Human in the Loop Conversation Scoring system. This ensures that each interaction is not only intelligent but also accountable. After every consultation, our human reviewers assess the conversation across key metrics including issue clarification, solution effectiveness, and referral quality. These insights are used to score each session and continuously improve Aidenn's performance. By combining the speed and consistency of AI with the judgement of experienced professionals, we deliver a smarter, more reliable service.
Computer Vision
Aidenn is able to analyse images and extract small details that might indicate a fault. Aidenn is also able to analyse video footage and identify faults captured in the stream.
Customisation
Aidenn can give customised advice and call skills based on your organisation's SOPs. You can customise welcome messages, instructions and branding to truly make Aidenn a part of your organisation.
Property and Weather Information
Aidenn instantly knows relevant information about a property and its surrounding environment such as age, construction material, type of property, number of occupants, EPC data and even the weather at the time of reporting, helping it to accurately diagnose and pre-triage repairs.
Useful Resources
Make Aidenn truly part of your organisation by training it with resident-facing and internally available Useful Resources. Train Aidenn on repairs policies, tenancy agreements, past visits, product information, schematics, manuals and more!
Advanced Reasoning and Diagnostics
Aidenn is trained to identify plumbing and heating system types, diagnose heating issues and more with specialised training from our engineer network. In addition, Aidenn has access to our triage database of 50,000+ successfully triaged video sessions so that it can make recommendations that have previously achieved success in real-world repair scenarios.
Part Finder
Aidenn can locate parts for a follow-on visit from national suppliers and provide direct purchase links either in the job report for resident-facing repairs or directly in the chat when used as an internal tool.
User Manuals
Aidenn can locate and retrieve user manuals for any appliance or heating control and return direct PDF links straight into the conversation.
Helpful Videos
Aidenn can retrieve helpful videos to help residents to self-solve simple issues such as topping up system pressure, resetting consumer units and programming heating controls.
Complex Compliance
Built in partnership with Yuno, this add-on helps property managers and compliance teams make faster, more informed decisions. It allows Aidenn to instantly retrieve and calculate complex compliance data across the UK.
Capabilities include:
- • Finding property-specific licensing requirements and costs.
- • Surfacing planning information and associated fees.
- • Retrieving fire safety requirements and certification rules.
- • Integrating with EPC and property data for smarter advice.
Image Generation
Aidenn can generate helpful images of parts to help residents to locate the right part or appliance during the conversation. This visual assistance makes it easier for users to identify components and follow instructions accurately.
Advanced Boiler Diagnostics
Unlock professional-grade boiler diagnostics with our revolutionary add-on. Aidenn accurately diagnoses boiler faults both in resident-facing conversations and when used by internal teams through our Ask Aidenn feature.
With access to an extensive database of over 13,000 gas, electric, and oil boilers diagnostics, Aidenn enables precise fault identification and troubleshooting for everyone from residents to professional engineers.
With recommendations for more than 7,000 parts, including cost-effective white box alternatives, Aidenn can provide specific part numbers and sourcing guidance for efficient repairs.
"That is amazing, I have just done a test and it has blown my mind!"
Trusted by 180+ Organisations managing 100,000+ Properties
Frequently Asked Questions
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