Help me Fix Flex is a perfect choice for organisations that only want to deploy our solution to solve specific problems, such as Damp and Mould or Emergency heating repairs, or for using Help me Fix as a software-only solution with Aidenn or SaaS Video. By choosing Flex over Complete, your pricing is not tied to a property count but to usage. Credits roll over the course of the contract, so you can build them up during quieter periods and draw down on them when you need them most. You can choose to launch Help me Fix as software-only, or divert calls to our engineer network either out of hours, as an overflow for your existing teams, or as a fully outsourced solution based on your needs. All Flex packages include boiler diagnostics powered by FaultFinder at no extra cost.
Credits are a flexible payment system that allow you to use our services based on your needs. You pre-purchase credits on a recurring basis and can deploy them where you need them most.
Credits start at £1 each with volume discounts available for larger purchases. There is a minimum commitment of £100 per month.
Different services require different numbers of credits. This allows you to prioritise services that are most valuable to your business.
The more credits you purchase, the lower the price per credit. Discounts start at 200 credits and increase with volume.
1 credit per
Aidenn Session
Each time a user interacts with our AI assistant
2 credits per
Video Session
A repair where video is used for triage. Allows for unlimited calls in a 24 hour session
3 credits per
In-hours Network Engineer minute
Per minute when speaking with an engineer during business hours
4 credits per
Out of hours Network Engineer minute
Per minute when speaking with an engineer outside business hours
Add SOR codes to job reports and retrieve codes on demand. Not required if you have an existing SOR licence as we will include this free of charge.
Leverage advanced D&M diagnostics using our partnership with Upkeep and Custom vision models
This add-on powered by Fault Finder arms Aidenn with data from thousands of boilers and associated fault codes. Perfect for Heating Contractors and Housing Associations
Built in partnership with Yuno, this add-on helps property managers and compliance teams make faster, more informed decisions. Instantly retrieve and calculate complex compliance data across the UK.
Software-only solution
15% of video calls with 7-minute average call duration
30% of video calls (85% in-hours, 15% out-of-hours) with 7-minute average call duration
100% of video calls (85% in-hours, 15% out-of-hours) with 7-minute average call duration
Estimated Monthly Credits Required
534
Base Credits Monthly Cost: £526.64
Add-ons Monthly Cost: £38.00
(Schedule of Rates)
Total Monthly Cost (excl. VAT):
£564.64
VAT (20%):
£112.93
Monthly Total (incl. VAT):
£677.57
Annual cost excl. VAT:
£6775.68
Annual VAT:
£1355.14
Total Annually incl. VAT:
£8130.82
This calculator provides an estimate based on typical usage patterns. Your actual credit usage may vary based on your specific requirements and resident behaviour. Contact our team for a personalised assessment.
Our team is here to help you select the perfect credit package for your needs. We can provide custom quotes for high-volume requirements and discuss specific use cases.
This website uses cookies to ensure you get the best experience. Learn more