AI Powered Remote Video Diagnostics
Connect residents with contact centre agents, property managers and field engineers through live video calls for instant support and efficient repair resolution.
Engineer App Features
Powerful tools for efficient remote diagnostics and support
Desktop & Mobile Apps
Purpose-built applications with screen capture and draw on screen functionality, available on desktop, iOS, and Android.
Smart Trade Routing
Intelligent system that matches residents with the most qualified available engineer.
Instant Translation
Switch on instant captions and translation for support with accessibility and over 200 languages.
Automated Reporting
Generate detailed job reports automatically with custom workflows and service categories.
White Label Experience
Customizable branding options including backgrounds and interface elements.
Integrated Chat
Built-in messaging system for sharing files and maintaining communication after calls.
AI for Repairs & Maintenance In-Call
Ask Aidenn for real-time agentic AI support. Built for Property Managers, Repairs Teams, and Call Center Operatives during calls with residents.
Video Guidance
Access to helpful educational videos to guide residents through simple DIY repairs and maintenance tasks.
User Manuals
Quickly retrieve user manuals for appliances and heating controls with direct PDF links into the conversation.
Part Finder
Locate parts from national suppliers with direct purchase links for resident-facing repairs or internal tools.
Boiler Diagnostics
Access a database of 13,000+ boilers and 7,000+ parts recommendations for precise troubleshooting and repair.
Legislation Support
Access regulatory guidelines, compliance requirements, and legal standards for housing and property maintenance.
Damp and Mould Module
Specialized tools for diagnosing and addressing damp and mould issues, with compliance guidance for Awaab's Law.
Schedule of Rates
Quickly access standardized pricing for repairs and maintenance tasks to ensure consistent cost estimation.
Helpful Images
Visual reference library with diagrams and photos to help identify parts and illustrate repair procedures.
Useful Resources
Comprehensive collection of guides, tutorials, and reference materials for property maintenance and repairs.
Computer Vision
AI-powered visual analysis to help identify issues, parts, and solutions from photos or video feeds.
Property and EPC Information
Access detailed property information including age, type, EPC ratings and energy efficiency recommendations to better understand potential issues and solutions.
Weather Information
Integrate local weather data to better understand how external conditions might be impacting property issues such as damp, heating efficiency, and ventilation needs.
Resident App Features
A seamless experience for your residents with no downloads required
Smart Issue Selection
Intuitive interface for residents to quickly identify and report issues across multiple categories including plumbing, heating, and electrical.
Instant Engineer Connection
Connect with qualified engineers in under 60 seconds through our smart routing system.
Built-in Messaging
Two-way chat functionality with file sharing capabilities for seamless communication during and after calls.
Real-time Translation
Break down language barriers with instant AI-powered translation and captions.
Smart Notifications
Automated reminders and reconnection prompts ensure continuous communication.
Instant Feedback
Collect valuable feedback after each interaction to maintain service quality.
Ready to Transform Your Repairs Process?
Get started with our platform today and experience improved efficiency, reduced costs, and enhanced service delivery.
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