Introducing Help me Fix’s Damp and Mould Add-On for Aidenn

For landlords, property managers and social housing providers, damp and mould issues have always been high on the list of maintenance challenges. Help me Fix’s new Damp and Mould add-on for Aidenn tackles these concerns head-on, providing both an internal tool for contact centre agents and property managers, and a resident-facing application that draws on award-winning training from Upkeep.

Empowering Teams with Access to Upkeep’s Expertise

One of the pivotal features of this add-on is instant access to Upkeep’s training courses on demand. Whether it is helping property managers stay compliant with emerging regulations such as Awaab’s Law or equipping customer service teams with the knowledge they need to advise residents on mould prevention, this integration ensures comprehensive support at the click of a button.

Comprehensive Damp and Mould Diagnostics

Aidenn’s damp and mould add-on offers in-depth diagnostic capabilities, making it easier for housing professionals and private landlords to identify the root causes of problems:

• Mould image database for accurate identification
• Damp image database with best-practice guidance
• Condensation management tips for residents
• Support on regulatory requirements, including Awaab’s Law, the Social Housing Bill and Habitable Homes guidelines

Real-Time Video Support

In-Video Support for Repairs Managers

Used alongside the Help me Fix video triage system, the new add-on gives managers instant access to damp and mould expertise mid-call. By combining weather information, property data and EPC details, managers can offer precise, targeted advice. This approach reduces guesswork and improves the likelihood of a correct first-time fix.

“We’ve introduced this add-on to help property managers quickly identify, manage and resolve damp and mould issues,” says Ettan Bazil, Founder and CEO of Help me Fix. “By integrating Upkeep’s training resources directly into Aidenn, teams can access reliable guidance exactly when they need it, reducing risks and improving the living conditions in residents’ homes.”

Harnessing Weather, Property and EPC Insights

Used in conjunction with weather data, property information and existing EPC insights available through Help me Fix, the Damp and Mould add-on becomes a valuable asset for clients across social housing and the private rented sector. By analysing environmental factors and building conditions, the add-on helps support effective decision-making and thorough triage.

Transforming Outcomes for Residents and Providers

With no extra downloads required, residents can receive step-by-step instructions to resolve damp and mould or get direct video assistance from remote experts. For professionals, the add-on works seamlessly with Aidenn’s existing AI diagnostics, automatically escalating to real-time video calls if an issue truly requires a site visit.

Try the Damp and Mould Add-On Now

Clients can experience the Damp and Mould add-on by visiting the Aidenn page on the Help me Fix website. Click “Try Now” to see how this advanced scanning and diagnostics tool can revolutionise damp and mould management in your organisation.

Explore more at Aidenn on Help me Fix.

About Help me Fix

Help me Fix merges AI-powered diagnostics with live video triage to streamline repairs and reduce unnecessary call-outs. Now enhanced by the Damp and Mould add-on, it is set to become indispensable for property managers, social housing providers and private landlords seeking to safeguard residents’ health and ensure regulatory compliance.