NHG Agrees Plan to Regain Compliance with Housing Regulator

Notting Hill Genesis (NHG) has announced that an achievable plan to regain compliance with the English regulator has been finalised. This development follows nearly five months of diligent collaboration and outlines a renewed strategy to meet regulatory standards more effectively. The regulator’s role is to ensure that housing providers maintain safe and secure living environments, reflecting best practices in property management.

Meeting Regulatory Standards Through Smart, Efficient Repairs

Part of maintaining full compliance is demonstrating a strong commitment to efficient and timely property maintenance. Housing providers are increasingly adopting digital-first approaches to repairs, drawing on real-time support, AI-based diagnostics, and remote engineer consultations. Many social housing organisations have turned to services such as Help me Fix to streamline their repairs processes and resolve issues faster.

The key to sustainable compliance is an end-to-end approach that prioritises prompt resolutions, cost savings, and a better resident experience.

Harnessing Technology to Avoid Non-Compliance

In an environment where housing associations strive to continually improve standards, robust processes for diagnosing and triaging repairs have become crucial. AI-powered triage solutions, like Aidenn, are designed to identify common household faults, provide instant troubleshooting guidance, and escalate more complex cases to a qualified engineer. By incorporating such digital solutions, organisations can address potential property issues before they escalate, helping them stay on track with regulatory requirements.

Latest-generation platforms accelerate responses and reduce the burden on in-house maintenance teams, enabling them to focus on other critical aspects of housing operations.

Pathway to Full Compliance

NHG’s plan to restore compliance underscores the seriousness placed on both short-term remedial measures and long-term preventative strategies. Adopting video triage and automated workflow systems significantly reduces the number of unnecessary call-outs, enhancing operational efficiency and resident satisfaction. At the same time, the enhanced oversight and real-time data capture help ensure that repairs remain both cost-effective and compliant.

"Innovation in repairs management helps housing providers not only achieve best practice but also strengthen trust with residents and regulators alike."

A Note from Ettan Bazil, Founder & CEO

Having the right digital infrastructure in place means social landlords can focus on people, not piles of outstanding jobs. Proactive repairs management is at the heart of compliance and resident satisfaction.

By using intelligent solutions specifically designed for the housing sector, providers can pivot from costly and time-heavy repairs practices to faster, data-driven approaches. This ensures accountability, transparency, and above all, safety for those living in social homes.