Shelter's Drive to Improve Landlord Standards: A Step Forward for Lettings

Shelter Scotland has made headlines with its innovative approach to raising standards in the private rented sector, most recently through a council-funded position aiming to foster better relationships between landlords and tenants. Backed by the Oak Foundation, this outreach project underscores a proactive move towards more positive day-to-day practices in property management across Dundee and serves as a model for regions nationwide.

A Fresh Approach to Supporting Landlords and Tenants

The newly funded council post focuses on offering guidance rather than enforcement, working directly with landlords who may not meet best practice guidelines but fall short of breaching regulations. The role involves running seminars, providing hands-on support for repairs and maintenance, and helping landlords understand what improvements can benefit both themselves and their tenants.

In turn, tenants are expected to see marked improvements in their living standards, enjoying well-maintained properties and swifter resolutions to issues. The post holder also assists with the local council’s registration and vetting of landlords—helping ensure that the lettings sector continues to professionalise.

Repair and Maintenance: The Backbone of Tenant Satisfaction

One of the major points highlighted in Shelter’s report is the importance of effective repairs and maintenance processes. Landlords who are responsive to issues, communicate clearly, and use innovative solutions are more likely to have satisfied tenants and fewer disputes. With property condition remaining a top priority for renters, it's essential for landlords and managing agents to adopt smarter workflows.

Proptech platforms such as Help me Fix have emerged as valuable allies for the private rented sector. By combining AI-powered diagnostics with video triage and automated job handling, these solutions can:

• Streamline repairs and maintenance;
• Reduce costs through fewer unnecessary contractor call-outs;
• Enhance tenant satisfaction with prompt and efficient responses;
• Contribute to sustainability by cutting down on van visits and emissions.

Ettan Bazil, Founder & CEO of Help me Fix The shift towards partnership-based initiatives, like Shelter Scotland’s project, perfectly complements tech advancements in property management; combining human guidance and digital efficiency leads to better experiences for all parties involved.

A Blueprint for the Future

With the ongoing push from charities and councils, coupled with the adoption of modern technologies, the lettings sector is well-positioned to continue its journey towards higher standards. Initiatives that promote collaboration and provide practical support—rather than just enforcement—create an environment where better property condition naturally follows.

For landlords and letting agents eager to improve maintenance processes, tools such as Aidenn and engineer video triage can deliver fast, cost-effective repairs that delight tenants and reduce administrative headaches.

As the sector evolves, partnerships between councils, charities, and innovative tech providers are set to play an increasingly vital role in shaping a more professional, tenant-friendly landscape.

Find out how supporting services can optimise repairs and streamline property management at Help me Fix.