Help me Fix Named Best Technology Supplier at the 2025 HMO Awards

For the third year running, the HMO Awards spotlighted Help me Fix; this time, however, the London-based proptech firm moved from ‘Highly Commended’ to outright winner, clinching the prestigious Best Technology Supplier accolade.

From commendations to the winner’s podium

After receiving high commendations in both 2023 and 2024, the 2025 result recognises the rapid evolution of Help me Fix’s platform; its AI-driven video triage and smart routing tools have become an integral part of repairs and maintenance workflows for landlords, agents and contractors across the UK.

Driving value for landlords

Landlords operating in the private rented sector have long grappled with spiralling call-out costs and wasted visits. By enabling remote fault-finding before an engineer is dispatched, Help me Fix typically removes one in three site visits; the saving flows directly into reduced operating costs and lower carbon emissions.

“We set out to prove that a better resident experience and lower landlord costs can go hand in hand ; this award tells us we’re firmly on that path.”

Ettan Bazil, Founder and CEO

Elevating the resident experience

For tenants, faster resolutions matter just as much as cost. Help me Fix’s contact-hub approach routes residents straight to qualified trades via secure video, trimming average time to first response to under five minutes and dramatically improving first-time-fix rates. Residents keep their homes safe and functional without the frustration of multiple appointments.

The market impact

• 32% reduction in engineer dispatches across clients using Help me Fix for plumbing, heating and electrical issues.

• 18% uplift in resident satisfaction scores recorded by large-portfolio HMO operators in 2024.

• 24-hour drop in average time-to-resolution for fault categories triaged through video diagnosis.

Recognition beyond HMOs

While the HMO Awards centre on shared-living accommodation, the judges noted Help me Fix’s broader relevance to the rented sector. The same tools now underpin service lines for lettings and build-to-rent operators, housing associations and construction maintenance contractors, demonstrating scalability from single-site landlords to nationwide portfolios.

What’s next?

Help me Fix plans to expand its AI capabilities — branded Aidenn — to predictively surface remedial advice, pushing even more issues towards self-resolution. Coupled with an ever-growing network of vetted engineers, the roadmap signals continued momentum after the firm’s HMO Awards triumph.

“Winning Best Technology Supplier is fantastic ; but the bigger prize is seeing landlords, agents and residents enjoy a faster, greener and more transparent repairs journey.”

Ettan Bazil, Founder and CEO

Help me Fix’s latest award cements its status as the go-to smart repairs solution for the private rented sector ; expect further innovation — and more industry silverware — in the months ahead.