Help me Fix: The Smart Repairs Solution for Social Housing

Transforming Repairs & Maintenance with AI & Video Triage

Social housing providers face increasing pressure to deliver fast, efficient, and cost-effective repairs. With rising tenant expectations and limited budgets, repairs teams need to find smarter ways to resolve issues. Help me Fix introduces an innovative approach, combining AI diagnostics, live video triage, and automated workflows for a streamlined service. The result is quicker resolutions, lower costs, and improved resident satisfaction.

A Three-Step Approach to Smarter Repairs

1. AI Diagnostics

Aidenn, an AI-powered repairs assistant, identifies issues in an instant and helps residents solve basic faults without requiring a contractor visit:

• Immediate identification of common problems (boiler resets, tripped electrics, low boiler pressure)
• Photo recognition for accurate diagnoses
• Simple video demonstrations and step-by-step instructions
• Automatic escalation to real-time support when necessary

Residents can discover more about Aidenn at Aidenn – AI-powered repairs assistant.

2. Video Triage

For issues that need further assistance, residents can connect to a qualified engineer via live video:

• Quick, one-click video calls
• Real-time guidance to diagnose or fix the fault
• Screen annotations and AI-powered translation for clarity
• Sharing of photos and documents for precise issue analysis

Read more about video triage at Help me Fix Video.

3. Automated Workflows

When the repair is identified, job reports and tasks are automatically generated:

• Comprehensive PDF reports with images
• Integration with housing management systems
• Contractor dispatch only when repairs really require a visit

Find out about the wider housing solution at Help me Fix for Housing.

The Benefits

• 30% average repairs spend reduction
• Up to 85% of emergency call-outs downgraded
• Quicker fixes and improved resident experiences
• Lower carbon emissions and vehicle usage

“The key to effective maintenance is accuracy and speed: using technology helps achieve both, saving money while keeping residents happy.”

Ettan Bazil, Founder & CEO, Help me Fix

Enabling Greater Satisfaction & Sustainability

Help me Fix focuses on resident satisfaction, efficiency, and a sustainable approach to property upkeep:

• Faster resolutions lead to fewer escalations
• Detailed digital records streamline compliance and reduce paperwork
• Reduced van trips align with environmental initiatives

Explore more about our remote engineers at Remote Engineer Network.

Conclusion

With its AI-backed diagnostics, real-time video triage, and automated workflows, Help me Fix offers a transformative solution for social housing providers looking to deliver faster, more cost-effective, and greener repairs. By effectively triaging issues, maintenance teams can focus on more complex jobs and keep residents satisfied.