Help me Fix: The Smart Repairs Solution for Construction & Trades

The construction and trades sector often faces challenges in responding swiftly to repair requests. Rising fuel costs, constraints on labour, and an increasingly urgent focus on sustainability can place a strain on contractors, facilities management providers, and service teams. A growing emphasis on streamlined processes and remote solutions is leading many to explore advanced, AI-enabled platforms.

A New Approach to Repairs & Maintenance

By incorporating artificial intelligence (AI) and remote video triage, modern solutions are aiming to reduce unnecessary call-outs and improve first-time fix rates. In many cases, issues that might have required in-person attendance can be diagnosed and resolved through structured troubleshooting and live video support. Tools like Aidenn, an AI-powered repairs assistant, use photo analysis and guided instructions to identify a range of common faults before an engineer is dispatched.

Step 1: AI Diagnostics

Aidenn provides immediate fault detection for issues such as heating resets, electrical glitches, or plumbing concerns. By reviewing photos and offering step-by-step instructions, it can guide end-users to perform simple repairs themselves. If an issue proves more complex, an automated escalation ensures the right professional is notified.

Remote Video Triage: Minimising Site Visits

For issues that remain unresolved after AI assistance, video triage solutions allow end-users to connect directly with experienced tradespeople via a live video platform. This approach can:

• Diagnose problems accurately without immediate travel;
• Provide screen annotation and translation features for clarity;
• Share photos and files for detailed remote assessments.

"Remote triage has not only reduced operational costs but also raised the level of service offered to clients by ensuring every job is handled with precision."

Ettan Bazil, Founder & CEO

Smart Job Routing

Once a problem is thoroughly documented and assessed, job-routing systems can automatically create a detailed report. This process ensures:

• Engineers attend only the jobs that truly need in-person attention;
• Specialists arrive on-site with the correct tools and materials;
• Seamless integration with existing CRM and job management software for smooth data transfer.

Benefits for Construction & Trades Firms

Cutting Costs and Saving Time

Many issues can be diagnosed remotely, reducing unnecessary site visits. This translates to saved fuel, lowered vehicle maintenance, and labour hours that can be allocated to higher-priority tasks.

Enhancing First-Time Fix Rates

Arriving on-site with an accurate pre-diagnosis ensures technicians are better prepared. Fewer return visits can be expected, leading to greater customer satisfaction and an optimised workforce.

Sustainability Gains

Fewer journeys equate to a reduced carbon footprint. This aligns with net-zero targets and helps the industry meet evolving environmental standards. Strategic routing further minimises emissions and keeps fleets running cost-effectively.

Case Studies: Demonstrating Efficiency

Tier 1 contractors have reported a 30% decrease in site visits by introducing AI-led triage. Some also experienced up to 85% of emergency calls being downgraded after video assessment. With carbon savings over several kilograms per site visit avoided, the system supports both cost savings and broader environmental goals.

Future-Proofing with Help me Fix

Platforms such as Help me Fix combine AI tools, remote video assistance, and automated job routing to optimise repair workflows, particularly in the construction and trades sector. Integrated solutions provide a unified dashboard for viewing jobs, scheduling resources, and tracking team efficiency. Many contractors value the flexible, end-to-end support that makes everyday tasks more efficient, from standard technical issues to urgent maintenance calls.

To learn more about how advanced technology is reshaping the sector, explore how engineers benefit from accurate fault identification and seamless communication across a range of trades and disciplines.

Looking Ahead

As the construction sector continues evolving, integrating AI-driven tools with human expertise paves the way for a more efficient, sustainable future. Contractors and trades providers seeking to thrive in a competitive market are increasingly turning to remote triage and smart scheduling, enabling them to deliver fast, reliable service for every type of repair scenario.