Optimising Repairs and Maintenance for Construction & Trades with AI and Video Triage

Construction and trades businesses often face a barrage of repair requests, many of which can be resolved without dispatching an engineer on site. Adopting AI assistance and remote video triage can help minimise unnecessary travel, free up skilled resources for high-priority tasks, and move the industry closer to sustainable and cost-effective operations.

Unearthing the Core Challenges

In the modern construction ecosystem, contractors and tradespeople contend daily with diagnosing faults, scheduling appointments, and ensuring first-time fixes. The resulting travel time, fuel costs, and carbon emissions quickly add up, especially when issues turn out to be trivial or can be solved with basic guidance. By implementing remote triage interfaces, businesses can prevent wasted call-outs and give staff more time to tackle genuinely urgent repairs.

AI-Powered Diagnostics

A purpose-built AI tool like Aidenn can rapidly identify heating, electrical, and plumbing issues simply from photos or brief user input. This enables customers to troubleshoot minor faults themselves; for example:

• Quick resets on heating systems
• Simple leak fixes
• Restoring power for tripped circuits

If a problem is too complex, the AI escalates the call seamlessly to an experienced tradesperson.

Reducing Call Volumes

AI diagnostics significantly lower demand for live support and site visits by dealing with frequent, minor queries. Smart, automated workflows give engineers more time to handle emergencies and high-value jobs.

Real-Time Video Triage

When an issue requires expert insight, remote video sessions offer an efficient next step. Platforms like Help me Fix Video Triage allow the customer to connect instantly with seasoned professionals. During the call, both parties can:

• Share live images or file attachments
• Annotate the screen to highlight specific faults
• Communicate in multiple languages thanks to instant translations

For urgent reports, video triage accurately pinpoints the nature of the fault, preventing guesswork and ensuring the right engineer is dispatched—if necessary.

Building Comprehensive Job Reports

Once the video consult ends, the system generates a detailed PDF report capturing fault diagnosis, recommended solutions, and relevant pictures. This helps tradespeople arrive on site fully prepared with all the tools and materials needed to fix the problem in one visit.

Smart Job Routing

Efficient workforce management isn’t just about responding quickly; it’s about ensuring the best-qualified personal attends each job. Integrating with engineer management solutions enables automatic job distribution. The system allocates tasks to available specialists located closest to the customer, helping reduce:

• Travelling distances and associated fuel costs
• Response times for critical repairs
• The environmental footprint of each visit

Real-World Results

An approach combining AI, remote triage, and job routing has the potential to:

• Cut operational overheads by up to 30% through fewer site visits
• Increase first-time fix rates for better customer satisfaction
• Save substantial amounts of CO2 by reducing vehicle mileage

This method transforms the way the construction and trades sectors handle their workflow. By harnessing AI and video triage technologies, businesses can make swift, data-driven decisions that benefit both their bottom line and the environment.

Quote from Ettan Bazil, Founder & CEO

These innovations are changing the rules of engagement for contractors. Service calls become smarter and more transparent, all while minimising fleet expenses and boosting sustainability.

Embracing the Future of Maintenance

As the construction and trades industries evolve, harnessing the power of AI and video triage will be integral to delivering fast, efficient, and eco-friendly repair services. Incorporating tools like Help me Fix into everyday operations not only elevates cost savings but also paves the way for more strategic resource application—ensuring engineers’ expertise is used where it’s needed most.