Transforming Repairs & Maintenance in Social Housing with AI & Video Triage

Managing repairs in social housing can be challenging; especially when demand is high, budgets are tight and the pressure to resolve issues quickly is constant. Yet, by harnessing the power of AI, live video triage and a network of remote engineers, organisations can radically improve the way they handle repairs, saving both time and resources while simultaneously enhancing resident satisfaction.

A Three-Step Approach to Repairs Management

1. AI Diagnostics – Immediate, Accurate Support

Housing providers can deploy an AI-powered repairs assistant to help residents self-solve simple issues before a contractor is involved. Common occurrences such as boiler pressure drops, heating resets and tripped electrics can often be resolved with helpful step-by-step guidance.

The assistant analyses photos to provide rapid diagnostics, saving time for residents and housing teams alike. Where issues are more complex, the system can automatically escalate them to live support for further assistance.

2. Video Triage – Expert Guidance Without Delays

For more complicated issues, residents have the option of speaking with a remote engineer directly via live video. This eliminates unnecessary wait times for appointments and speeds up the resolution process. During the call, screen-annotation features, translations and photo sharing allow precise fault identification.

When needed, remote engineer triage ensures that the correct repairs are carried out, drastically reducing unnecessary contractor visits. This approach also helps prevent problems from escalating into bigger emergencies.

3. Automated Workflows – Smarter Repair Management

Once an issue is diagnosed, the system pushes detailed job reports into the relevant channels, complete with photos and assessments. This level of automation ensures that contractors are dispatched only when absolutely necessary, helping to manage resources effectively. Comprehensive integration with housing management systems or CRMs ensures data flows seamlessly.

Why Social Housing Providers Value This Approach

• Reduced costs and greater efficiency, with fewer contractor trips and up to 30% savings on repairs spend.

• Improved resident satisfaction, thanks to instant access to digital support, minimal frustration and faster resolution times.

• A measurable drop in carbon emissions, as fewer site visits reduce vehicle journeys.

The Full Ecosystem – Built for Social Housing

In addition to AI and live video support, modern connectivity software offers a central command centre for housing teams. Whether you are a housing association, council or contractor, having one unified view of properties, residents and repairs helps keep everyone on the same page.

We envisioned a system that dramatically shifts how housing providers handle repairs; lowering costs, boosting efficiency and transforming the resident experience.

– Ettan Bazil, Founder & CEO

Real-World Results

Some early adopters report significant decreases in call-outs, drastically improved first-time fix rates and substantial cost savings. By applying AI-driven insights and live remote support, social housing organisations have seen emergency issues de-escalated, with carbon footprints reduced thanks to fewer van trips.

Learn More

Discover how this digital-first focus helps housing providers unify their repairs processes while driving down expenditure. For more information, visit Help me Fix Housing Solutions or explore our AI repairs assistant, Aidenn, and video triage solutions.