Help me Fix: The Smart Repairs Solution for Construction & Trades

Contractors and trades businesses often face time-intensive and costly repairs processes. Help me Fix offers a solution that combines AI-powered triage and video support to help diagnose and resolve issues more efficiently, saving valuable resources and reducing travel.

The Challenge in Construction & Trades

Responding to repairs and service requests in the construction industry can be inefficient. Sending out engineers prematurely can incur higher fuel costs and waste skilled labour hours. With rising sustainability targets in mind, there is an urgent need for smarter ways to manage these challenges.

Our Three-Step Approach

1. AI Diagnostics for Efficient Triage

Our cutting-edge AI assistant; Aidenn; uses photo recognition and advanced fault detection technology to identify common issues, such as plumbing leaks or heating malfunctions. In many cases, customers can follow provided step-by-step instructions to resolve minor issues themselves. Complex faults automatically escalate to the second step.

2. Video Triage: Remote Assistance

If an issue needs deeper inspection, customers connect live with an experienced tradesperson through video. This allows real-time diagnosis and on-screen annotations. Video calls led by Remote Engineer Video Triage reduce unnecessary visits by ensuring only legitimate on-site services are scheduled.

3. Smart Job Routing and Reporting

For issues requiring an in-person visit, Smart Job Routing ensures the right engineer attends with the correct materials. The system generates detailed PDFs, including photos and notes, seamlessly transferred into existing job management and CRM systems.

Real Results for Construction & Trades

• Reduced call-outs by triaging issues remotely first • Improved first-time fix rates by equipping engineers with accurate problem details • Lowered environmental impact through fewer vehicle journeys • Saved time and costs by reducing non-essential site visits

Seeing the value of triage up close has been a game-changer; it's the difference between sending out an engineer blindly and thoroughly understanding the issue before setting foot on-site.

Ettan Bazil, Founder & CEO at Help me Fix

Building a Sustainable Future

More contractors and trades professionals are now focused on lowering their carbon footprint as well as meeting strict compliance and net-zero goals. By eliminating unnecessary travel and streamlining repairs, Help me Fix aligns with these sustainability objectives.

For more information on how this technology is transforming the industry, visit Help me Fix for Construction.