Smart Repairs for Construction and Trades: The Help me Fix Advantage

For construction firms, trades businesses and maintenance contractors, dealing with repairs and service requests can be both time-consuming and costly. Traditionally, diagnosing faults and sending engineers on site for every potential issue often leads to wasted time, unnecessary call-outs, and higher operational expenses.

A Modern Approach to Construction and Trades Maintenance

By embracing intelligent tools, the sector can drastically reduce inefficiencies. Help me Fix provides an AI-powered platform designed to triage and streamline repairs before an engineer ever steps foot on site. This ensures skilled engineers focus on the most critical jobs, while minor troubleshooting is resolved remotely.

1. AI Diagnostics – A Smarter First-Line Triage

At the core of Help me Fix is Aidenn, an AI-powered assistant offering immediate fault identification and guided troubleshooting:

• Instant issue recognition for common heating, electrical and plumbing faults
• Photo analysis to pinpoint problems quickly
• Step-by-step repair instructions for simple self-fixes
• Seamless escalation to video triage for complex issues

Learn more about Aidenn by visiting Aidenn: The AI Repairs Assistant.

2. Video Triage – Resolving More Issues Remotely

If Aidenn determines that a fault is too technical for self-resolution, Help me Fix facilitates a direct video call with a trades expert:

• Live, no-download video calls for instant troubleshooting
• On-screen annotations and translations to assist teams of all backgrounds
• Photo and file sharing for more accurate diagnostics

Explore how video triage works at Help me Fix Video Triage.

3. Smart Job Routing – Automate Your Workforce

When an in-person engineer is required, the platform automatically forwards a detailed job report to the relevant tradesperson or site manager:

• Comprehensive PDF reports with photos of the issue
• Automatic integrations with job management and CRM systems
• Smoother scheduling and dispatch to the correct specialist

Read more about the engineering workflow at Smart Job Routing for Engineers.

Real-World Impact from the Construction Industry

K&T Heating (Tier 1 Contractor)

• 28% of reported issues resolved remotely
• 59% of jobs avoided unnecessary call-outs, saving thousands of pounds
• 88% of emergencies were successfully downgraded after remote triage
• Hence, significant carbon footprint reduction through fewer van trips

This has been a game-changer. The ability to diagnose and sometimes resolve issues remotely means site crews are only dispatched when truly necessary.

Morgan Sindall & Moat Housing Partnership

• 85% of issues resolved or accurately diagnosed remotely
• Reduced CO2 emissions by 166kg in early trials
• £8,795 saved during initial stages, projecting annual savings of £380,000
• Vastly improved emergency response with over 85% of calls downgraded through triage

Help me Fix is a crucial tool for managing repairs efficiently. Engineers focus on genuine priority jobs, improving overall productivity.

Why Construction and Trades Businesses Are Embracing Help me Fix

• Fewer Unnecessary Call-Outs: Up to 30% reduction in site visits
• Better First-Time Fix Rates: Accurate diagnostics mean teams arrive prepared
• Lower Carbon Footprint: Fewer van trips reduce emissions
• Seamless Software Integrations: Quick API hookups with job management platforms

The Contact Hub – Centralising All Workflows

For contractors, facilities management providers and large construction businesses, Contact Hub ties all repair operations together:

• Manage multiple sites, jobs, and teams in one place
• Instantly generate unique video call links for customers
• Track real-time data with in-depth reports and analytics
• Integrate easily with existing CRMs through an API

One of the key benefits of centralising repairs is continuous operational visibility. Teams know exactly which jobs need attention, which tasks are in progress, and the status of each one.

Ettan Bazil, Founder & CEO of Help me Fix

Our mission is to provide a simple yet powerful platform that saves time, cuts costs, and minimises environmental impact. By leveraging AI diagnostics, Live Video Triage, and automated dispatch systems, construction and trades businesses can fully optimise their workforce.