Transforming Repairs & Maintenance with AI & Video Triage

Managing repairs in social housing can be a daunting task due to rising demands, tight budgets, and the need for swift resolutions. However, a new era of efficiency and resident satisfaction is emerging. Help me Fix is helping housing associations, local authorities, and registered providers streamline repairs processes through AI diagnostics, real-time video triage, and an on-demand engineer network. This approach reduces response times, lowers costs, and significantly enhances tenant experiences.

The Core Strategy for Smarter Repairs

1. AI Diagnostics – Immediate, Accurate Support

Aidenn, an AI-powered repairs assistant, provides first-line support to help residents identify and self-solve everyday issues before a contractor is called.

• Instant issue recognition (e.g. boiler pressure drops or tripped electrics)
• Photo analysis for accurate fault diagnosis
• Easy-to-follow guides and videos for common repairs
• Escalation pathways if additional help is required

Residents can explore more about AI-powered solutions by visiting Aidenn.

2. Video Triage – Providing Expertise without Delay

If residents need further assistance, they can schedule an immediate live video call with a remote engineer. This allows experts to provide real-time guidance:

• No special downloads or login processes
• In-call screen annotations and AI-powered translations
• Photo and file sharing for more precise fault identification

This enables many issues to be resolved instantly, often preventing urgent contractor call-outs. Details are available at Video.

3. Automated Workflows – Smarter Repair Management

Once issues have been identified, a thorough job report is automatically created. This ensures:

• Transparent PDF summaries complete with images
• Seamless integration with existing housing management systems
• Workflows for dispatching contractors only when site visits are genuinely required

This intelligent approach helps reduce costs, cut van trips, and streamline compliance.

Why Housing Providers Are Embracing This System

• Up to 30% reduction in repairs spend when unnecessary call-outs are avoided
• Improved resident satisfaction thanks to faster response times
• Lower carbon emissions with fewer contractor journeys
• De-escalation of up to 85% of emergency cases after remote triage

It is vital that residents feel empowered to handle minor home issues with confidence, ensuring contractors are only sent out when absolutely needed Ettan Bazil, Founder & CEO

Real Success Stories

Moat Housing & Morgan Sindall

• Achieved an 85% remote issue resolution or correct diagnostics rate
• 166kg of carbon saved in just a few months
• Over £8,795 in cost savings; an annual projection of £380,000 saved
• Over 85% of reported emergencies downgraded following remote assessment

Plus Dane Housing & Disruptive Innovators Network (DINLab)

• 73% of repairs triaged remotely
• 30% of heating issues permanently fixed via video triage
• £7,300 in cost savings; a projected annual saving of £760,475

K&T Heating

• 28% of issues permanently resolved without a site visit
• 59% of cases avoided at least one contractor dispatch
• 88% of emergency repairs successfully downgraded

The Help me Fix Ecosystem

• Aidenn – AI-powered repairs assistant (Aidenn)
• Remote Engineer Video Triage – Prompt access to vetted experts (Engineers)
• Contact Hub – One-stop resource for overseeing properties, resident calls, and analytics (Housing)

Housing providers adopting these new solutions continue to see a shift toward proactive, cost-effective repairs management. Improved tenant satisfaction, reduced carbon footprints, and streamlined operations are all hallmarks of this forward-thinking approach.