Transforming Repairs & Maintenance with AI & Video Triage in Social Housing

Social housing repairs can be a challenge; high demand, budget constraints, and the need for swift resolutions can easily overwhelm maintenance teams. Help me Fix offers a lifeline to housing associations, local authorities, and registered providers by blending AI, live video triage, and a remote engineer network to deliver faster repairs, minimise costs and elevate resident satisfaction.

A Three-Step Approach to Smarter Repairs

1. AI Diagnostics

By leveraging Aidenn – the AI-powered repairs assistant – residents gain immediate and accurate support for everyday home issues.

• Rapid fault identification (for example, topping up boiler pressure or resetting tripped electrics)
• Intelligent photo analysis for precise diagnostics
• Helpful videos and simple, step-by-step guides
• Straightforward escalation to a contractor if needed

Residents can learn more about Aidenn and how it cuts down wait times.

2. Video Triage

For issues that need expert guidance, residents can connect with a remote engineer via a live video call.

• Convenient direct video calls with no apps or logins
• Professional input to diagnose or even fix minor faults remotely
• Real-time screen annotations and built-in translations
• Secure sharing of photos and documents to identify problems fast

Remote assistance via video triage helps cut down unnecessary contractor visits and reduces both cost and emissions.

3. Automated Workflows

Once an issue is diagnosed, a tailored job report is produced and shared with the relevant maintenance team, ensuring the swift prioritisation of repairs.

• Comprehensive PDF reports with in-depth analysis
• Integrations with housing management systems and CRMs
• Automatic workflows to dispatch contractors only when absolutely necessary

By using expert engineers remotely, housing providers see fewer contractor trips and a smoother, more efficient process.

Key Benefits for Social Housing Providers

• Reducing Costs: Help me Fix users experience a 30% drop in repairs spend by cutting out needless call-outs. Up to 85% of emergencies can be downgraded once properly assessed.
• Better Resident Experiences: Instant advice and faster solutions keep residents happy, leading to higher satisfaction scores.
• Lower Carbon Footprint: Fewer contractor trips mean fewer vehicle emissions. A digital-first approach aligns with sustainability targets by prioritising remote fixes first.

Case Studies

Moat Housing & Morgan Sindall saw 85% of issues either resolved or accurately diagnosed remotely, resulting in significant cost savings and emissions reductions. Similarly, Plus Dane Housing reduced contractor visits by triaging 73% of repairs remotely, maintaining tenant satisfaction throughout.

“When residents gain immediate access to supportive advice, it helps everyone: the tenant, the contractor, and the environment.”

Ettan Bazil, Founder & CEO of Help me Fix

Why Housing Associations Are Choosing Help me Fix

• Increase resolution speed with on-demand AI diagnostics
• Lower costs by avoiding unnecessary site visits
• Improve tenant satisfaction with proactive, accessible support
• Strengthen compliance through automated reporting features
• Embrace sustainability by cutting back on vehicle trips

To learn more about how Help me Fix can streamline your repairs workflow, check out the Social Housing page.