The Complete Repairs Diagnostic and Triage Solution

Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it's ideal for a range of industries looking to optimise repair workflows and improve operational efficiency.

What is Help me Fix?

AI Diagnostics

Solve simple issues with AI diagnostics and connected skills

Video

Inbound and outbound video like you've never seen it before

Reporting

PDF job reports and post triage workflows

Engineers

Access to a vetted and trusted remote engineer network to fill the gaps in your technical workforce

Our Three-Stage Support Process

First Stage

AI Diagnostics

Smart AI-powered system diagnoses issues and provides automated solutions

AI first-stage triage
200 languages
Property and weather information
User manuals, videos and computer vision
White-label and download-free

Second Stage

Video Triage

Real-time video diagnostics with expert guidance and support

Pick up times of 30 seconds
White-label app and call environment
Instant translation and captions
In-call AI for assisted diagnostics
Draw on screen, image capture and more

Final Stage

Workflows

Route information and reports for follow on dispatch

Rule-based workflows for follow-on dispatch
PDF reporting with part recommendations
Webhooks and Open API
Easily integrated with other systems
After call-chat and reconnection

Units Served

Organisations Onboarded

0.0/5

Rated on Trustpilot

Features

AI Agent for repairs with connected skills

CRM to manage repairs and engage residents

SAAS Video for teams with inbuilt AI

Custom Resources accessible in all Apps

Instant translation

API Connected Workflows

Remote Support When You Need It Most

The way that repairs are carried out is in desperate need of overhaul. The traditional model of sending a contractor in a van to every repair is outdated, pollutes the environment and encourages wastage at every level.

Help me Fix is a specialised repairs diagnostic and triage software platform designed to reduce costs and improve service by providing best-in-class AI and video triage solutions, coupled with an experienced remote engineer network.

Remote support demonstration showing a video call with a maintenance engineer

Issues Resolved

Emergencies De-Escalated

Less Carbon Footprint

Less Spend on Repairs

Built for Property Repairs

Help me Fix works for any company that deals with property repairs on a daily basis.

Whether you are a letting agent looking to reduce property maintenance admin or solve out of hours repairs, a housing provider seeking to improve first time fix rates, or a contractor looking for a way to reduce call-outs for service contracts, Help me Fix can help.

Our 2 stage diagnostic and triage solution solves repairs without attendance, reduces emergency dispatches and increases first-time fix rates through the use of AI, video and remote engineers. Best of all, you can use our platform as software-only, or as a software + people solution depending on your needs.