Southern Housing Launches Major Framework for Fire Safety & Retrofit

Southern Housing recently announced a major framework appointment process to upgrade its social housing stock with fire safety enhancements and energy-efficient retrofits. The landlord aims to select up to ten contractors for a £1.4bn programme that promises to modernise properties across several regions.

Strategic Capital Investment

The tender covers diverse improvements like window renewals, roof replacements and kitchen or bathroom upgrades. According to Southern Housing’s capital investment plans, typical renewal cycles include new kitchens every 20 years and bathroom refurbishments every 30 years. By streamlining and standardising components, the organisation seeks to reduce defects at handover, maintain strict quality standards, and improve overall resident satisfaction.

Longer-Term Contracts

The framework has an initial term of ten years, with the option to extend for another decade. Divided into multiple lots for both internal and external works, this approach reflects Southern Housing’s focus on flexibility and simplicity in managing its portfolio. Key performance indicators are set to track budget adherence, successful completion rates and resident feedback.

Technology & Remote Diagnostics

A growing emphasis on digital solutions invites the integration of remote triage services from specialist providers. Many social landlords now explore advanced repair solutions such as AI-powered platforms from Help me Fix that can cut down on unnecessary call-outs. By allowing residents to connect with qualified trades or troubleshoot issues instantly, such technology reduces costs, streamlines workflows and fosters safer, well-maintained properties.

Boosting Resident Satisfaction

Southern Housing’s commitment to resident well-being is central to this framework. In addition to cost savings, improved customer service is anticipated. An innovative supply chain, combined with robust fire safety measures, ensures that properties remain secure and future-proof.

“Repair and maintenance frameworks like these underscore a shift towards proactive, tech-enabled housing management. Reducing carbon emissions, boosting tenant satisfaction and optimising costs through remote triage are the future of efficient social housing,” says Ettan Bazil, Founder & CEO.

Adapting in a Changing Market

Recent market challenges, including a shortage of skilled contractors and rising material costs, have impacted completion rates and budgets for many housing providers. By consolidating contractors and adopting new methods—for instance, live video diagnostic calls from remotely based support engineers—organisations can better manage works and strengthen long-term sustainability.

Whether it is major retrofit projects to reduce carbon emissions or implementing next-generation triage systems, Southern Housing’s framework highlights the importance of adaptive solutions and collaboration in the sector. Social housing providers seeking similar outcomes can look to digital-first repair solutions that align with long-term asset management and compliance.