AI for Residents, Agents, and Mobile Teams. Aidenn is the future of repairs management
Solve repairs without attendance and pre-triage more complicated ones. Aidenn is an AI powered repairs assistant that can resolve simple issues, find helpful resources and file job reports, just as a real engineer would do at the property. Aidenn is an essential part of the Help me Fix software stack, pre-triaging issues for repair managers and providing escalation to other departments where needed.
Resident-Facing and Internal AI
Connect your Residents, Support Agents and Technicians with AI created exclusively for Repairs
AI Diagnostics
Property and Weather Information
Aidenn instantly knows relevant information about a property and its surrounding environment such as age, construction material, type of property, number of occupants, EPC data and even the weather at the time of reporting, helping it to accurately diagnose and pre-triage repairs.
Computer Vision
Computer Vision
Aidenn is able to analyse images and extract small details that might indicate a fault. Aidenn is also able to analyse video footage and identify faults captured in the stream.
Connected Skills
Aidenn can execute a number of connected skills at different points of the triage process, to help residents self-fix and/or escalate to the next stage of the repair. Currently Aidenn can find helpful videos, escalate an issue to video triage, find schedule of rates codes and file a detailed job report.
Connected Skills
Aidenn can execute a number of connected skills at different points of the triage process, to help residents self-fix and/or escalate to the next stage of the repair. Currently Aidenn can find helpful videos, escalate an issue to video triage, find schedule of rates codes and file a detailed job report.
Flexible Rules
Aidenn can give customised advice and call skills based on your organisation’s SOPs. For instance, Aidenn can only escalate to video triage out of hours, or inform a resident if a repair is their responsibility. If you utilise the schedule of rates, Aidenn can recommend codes for the onward repair. You can customise welcome messages, instructions and branding to truly make Aidenn a part of your organisation.
Flexible Rules
Aidenn can give customised advice and call skills based on your organisation’s SOPs. For instance, Aidenn can only escalate to video triage out of hours, or inform a resident if a repair is their responsibility. If you utilise the schedule of rates, Aidenn can recommend codes for the onward repair. You can customise welcome messages, instructions and branding to truly make Aidenn a part of your organisation.
Useful Resources
Make Aidenn truly part of your organisation by training it with resident-facing and internally available Useful Resources. Train Aidenn on repairs policies, tenancy agreements, past visits, product information, schematics, manuals and more!