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Greetings from the Help me Fix Team!
Welcome to our July newsletter! We have exciting updates, including positive resident reviews, new product launches, partnerships, and key insights on Awaab’s Law for the private rented sector.
Resident Reviews
We’re delighted by the positive feedback from our users:
- Hannah K. praised Network Engineer Simon for resolving an issue efficiently within 15 minutes.
- Fern P. appreciated the friendly and helpful service, with engineers recalling previous interactions.
- Sue F. found our video call instructions easy to follow, resolving her issue quickly and saving time.
Your feedback helps us continually improve our service!
Product Launches
Aidenn and the Desktop Engineer App: In July we launched our new Desktop web application, fully integrated with Aidenn.
Aidenn’s integration into our new Desktop Engineer App provides Customer Service Agents and Property Managers with real-time access to property data, weather information, and advanced diagnostics. This includes AI photo analysis, boiler diagnostics, helpful videos, and, thanks to our partnership with M3, Schedule of Rates support. These features significantly enhance your ability to diagnose and manage repairs efficiently. Learn more about the Desktop Engineer App.
Contact Hub: Our newly launched Contact Hub CRM simplifies communication and workflow management. It allows for customisation of your Help me Fix apps, efficient management of triage sessions, and seamless routing of information via workflows, optimising property management. Find out more about Contact Hub.
Partnerships
M3 Partnership: Our partnership with M3 has integrated Aidenn’s diagnostic capabilities with M3Central, providing an invaluable tool for property management for social housing organisations. This collaboration offers customer service agents and technical teams instant access to crucial information such as Schedule of Rates, aiding in precise diagnostics and efficient management of repair tasks. The integration ensures that repair processes are streamlined, helping to meet compliance requirements and improve response times.
Yuno Partnership: We are also excited about our collaboration with Yuno, which enhances Aidenn’s capabilities by providing detailed property and EPC information. This partnership enables more accurate diagnostics and comprehensive data analysis, aiding in the identification and resolution of issues. Yuno’s integration supports Aidenn with relevant property and EPC data both whilst dealing with resident repairs directly, or when supporting property managers and customer service agents in call.
Awaab’s Law and The Private Rented Sector
With the extension of Awaab’s Law to the private rented sector, landlords are now required to address damp and mould issues swiftly. Aidenn, along with our video triage capabilities, enables rapid response to these issues, ensuring compliance with the new regulations and safeguarding tenant well-being.
Thank you for being a valued member of the Help me Fix community. We look forward to continuing to provide you with exceptional service and innovative solutions. Stay tuned for more updates next month!
FAQ
How does Help me Fix ensure quick and efficient problem resolution?
Help me Fix leverages advanced technologies like Aidenn and the Desktop Engineer App to provide rapid diagnostics and resolution of issues. Aidenn’s AI-driven features, such as photo analysis and connected skills, enable accurate identification of problems. Additionally, the integration with tools like M3’s Schedule of Rates and Yuno’s property data further enhances the service’s efficiency. The new Contact Hub CRM also streamlines communication and workflow management, ensuring that issues are addressed promptly and effectively.
What benefits do the new product launches from Help me Fix offer to property managers and customer service agents?
The new Desktop Engineer App, integrated with Aidenn, offers property managers and customer service agents real-time access to vital property data, advanced diagnostics, and helpful resources like instructional videos. This app enhances the ability to diagnose and manage repairs efficiently. The Contact Hub CRM further supports these efforts by enabling customisable app management and optimised workflow routing, making it easier to handle triage sessions and improve overall service delivery.
How does Help me Fix support compliance with Awaab’s Law in the private rented sector?
Help me Fix aids in compliance with Awaab’s Law by providing tools to swiftly address damp and mould issues, which are critical under the new regulations. Aidenn, with its video triage capabilities, allows for quick identification and response to these problems, ensuring landlords can meet the legal requirements and protect tenant health. The platform’s advanced diagnostics and real-time access to property data help in managing these issues effectively and in a timely manner.
