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Online Repair Reporting and Tracking Systems in the Social Housing Sector

Social Housing Software


The social housing sector in the UK is constantly evolving, and technology is playing an increasingly important role in improving the services offered to residents. One area where technology is making a big impact is in the area of online repair reporting and tracking systems.

Convenient and Accessible Reporting

With online repair reporting and tracking systems, tenants can quickly and easily report any repairs or maintenance issues they are experiencing in their homes. This can be done via a web portal or a mobile app, making it convenient and accessible for tenants to report issues, regardless of their location or schedule. Changing the way that maintenance is delivered, using innovative products such as Help me Fix and IoT solutions is a natural next step for organisations looking to make a difference.

Efficient Management for Providers

Online repair reporting and tracking systems also provide social housing providers with a more efficient and effective way to manage repair requests. Housing providers can track the status of each repair request, assign the work to contractors, and keep tenants updated on the progress of their request. This not only improves the efficiency of the repair process, but it also provides tenants with peace of mind, knowing that their repair request is being handled promptly and professionally.

Data Collection and Analysis

One of the key benefits of online repair reporting and tracking systems is the ability to collect and analyse data. Housing providers can use the data collected to identify areas for improvement, track the performance of contractors, and measure the impact of their repair and maintenance services on tenants. This information can be used to make informed decisions, such as adjusting the scope of their repair and maintenance services, or to allocate resources more effectively.

Improved Communication

Another advantage of online repair reporting and tracking systems is improved communication. Tenants are kept informed throughout the repair process and can provide feedback on the quality of the work performed. This improves the overall tenant experience and enhances the reputation of the housing provider.

A Valuable Investment

Online repair reporting and tracking systems are a valuable investment for social housing providers in the UK. By providing a convenient and efficient way for tenants to report repairs and maintenance issues, housing providers can improve the quality of their repair and maintenance services, reduce costs, and improve the overall tenant experience. With the right system in place, social housing providers can transform the way they manage repairs, ensuring that their residents receive the support they need to maintain their homes and live comfortably.


Recent statistics reveal that over 4 million households live in social housing in the UK, highlighting the significant need for effective maintenance and management solutions. With approximately 17% of the UK’s housing stock dedicated to social housing, the adoption of advanced technologies like social housing software becomes crucial for enhancing operational efficiency and tenant satisfaction.

According to the Housing Ombudsman’s annual report, the volume of complaints regarding repairs and maintenance has been steadily increasing, underscoring the importance of streamlined repair processes. Online repair reporting and tracking systems, such as those offered by Help me Fix, help mitigate these issues by providing real-time updates and efficient communication channels between tenants and housing providers.

Furthermore, studies indicate that integrating Internet of Things (IoT) solutions with social housing software can lead to a 20% reduction in maintenance costs by enabling predictive maintenance and early detection of potential issues. This proactive approach not only saves costs but also ensures a safer and more comfortable living environment for tenants.

Enhanced Tenant Engagement

In terms of tenant engagement, surveys show that mobile apps and web portals for repair reporting significantly increase tenant satisfaction, with over 80% of users finding these tools convenient and easy to use. The transparency and accessibility provided by these digital solutions foster a stronger trust between tenants and housing providers, enhancing the overall tenant experience.

Future of Social Housing Management

The future of social housing management lies in the continued integration of innovative technologies. Video triage, as utilised by Help me Fix, enables remote diagnosis and troubleshooting of issues, reducing the need for on-site visits and speeding up the resolution process. By leveraging these advancements, social housing providers can not only improve their service delivery but also adapt to the evolving needs of their communities.


How does social housing software improve maintenance reporting?

Social housing software, such as Help me Fix, streamlines the maintenance reporting process by allowing tenants to report issues online via web portals or mobile apps. This enhances efficiency, reduces response times, and provides real-time updates, ensuring a smoother and more transparent repair process.

What are the benefits of using Help me Fix’s video triage for online diagnostics and repairs?

Help me Fix’s video triage feature allows for remote diagnosis and troubleshooting of maintenance issues. This reduces the need for on-site visits, speeds up the repair process, and leverages AI to provide accurate solutions, ultimately improving tenant satisfaction and operational efficiency.

How does AI integration enhance social housing maintenance?

AI integration in social housing software enables predictive maintenance by analysing data to identify potential issues before they escalate. This proactive approach, used by platforms like Help me Fix, reduces emergency repair costs, improves service quality, and ensures safer living environments for tenants.